It would be nice to have been told they were not in network for our insurance. 300 dollars on top of paying the insurance is kind of worthless. They screwed up my husband's rx and frames, claimed they called and left a lengthy voicemail, which...
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It would be nice to have been told they were not in network for our insurance. 300 dollars on top of paying the insurance is kind of worthless. They screwed up my husband's rx and frames, claimed they called and left a lengthy voicemail, which they did not. They was never a call to tell us that due to his prescription he needed to pick out a different frame. I called and found out to ask when his glasses were going to be in. Then, we find out they are not in our insurance network after the second week of dealing with this. Kinda shady. Dr. Torres is great. The staff inside lies and are incompetent. The frames not being able to handle to prescription was caused by a tech that never even looked at the situation. She never measured a thing. She just plugged in the package and we find out it is wrong. Not impressed.
Edit: 5/24/24
I changed my star rating because this is the only eye doctor that has gotten my husband's prescription correct. Thank you Dr. Torres and staff.