I have an amazing story about this Walmart, they rectified a bad situation for me and absolutely went above and beyond.
I bought a $40 Farberware coffee maker online here and after a year and a half, it stopped working. It had a 2 year limited...
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I have an amazing story about this Walmart, they rectified a bad situation for me and absolutely went above and beyond.
I bought a $40 Farberware coffee maker online here and after a year and a half, it stopped working. It had a 2 year limited warranty, so I called the Farberware/Walmart hotline number on the box, and they said to bring it back to the store. I did so, but they told me they wouldn't take it back because it was past the 90 days for returns & I didn't have a protection plan. Why buy a protection plan if there's a warranty? They told me to call the hotline number back and they would have to fix it.
Frustrated, I went home and called again. They were very polite & said yes, it was under warranty and they'd have a supervisor call me back in 3-5 business days. I never got a call, so I called back. They lady, who was very polite, apologized profusely and said they'd send it up to an even HIGHER supervisor, and it would be another 3-5 business days. Ugh.
The very next day, at 8:30 am, I received a call from Bob from the Duluth Walmart. I believe he is the customer service manager. He was so apologetic, said he was so sorry for all I had been through, and said if I brought back my broken coffee maker today, I could pick out another one.
I was so happy to get a response, but I don't have a car. I told him I'd try to figure out a ride, and he said if I could get an Uber and show him the receipt when I got there, he'd reimburse me for my Uber both ways!
I got an Uber, got to Walmart, went to customer service and asked for Bob as instructed, and after they paged him he came over and told me Oriana, the team leader, was going to help me and take good care of me.
Oriana was amazing. She took me to the coffee maker aisle and, because they no longer sold the model I was returning, she asked what specific features I was looking for. I wanted something digital with a water reservoir and that was big enough in front to fit my Yeti tumbler. She found one that was $56 more than the $40 one I was returning, but that was not an issue for them, and she worked it out at the register so I got a receipt for the new one in case I needed to return it. She gave me cash in hand for my Uber both ways & I was astounded. I was never taken care of so well in my 53 years in a retail store ever.
Bob, Oriana and the rest of the staff were wonderful, and I want to say THANK YOU!!
As a side note, I did do a tad bit of shopping afterwards. The produce there was incredible. I've never seen so many fresh fruits at ANY Walmart in the winter, especially apples. There were so many varieties! There were even grapes and they looked wonderful, too. Sure, the prices were higher considering they're out of season, but they were there.
Surprisingly, there were actual people at the registers, not just open self-service machines and zero live cashiers. I'm so used to the Walmart stores in Virginia where there are only self-service lines available, with employees hanging around scrolling social media on their phones while people scanned their own stuff. Having real cashiers may be the norm for Georgia, not sure, but I was impressed. There were also ample cashiers so there were no lines, although as per usual, the self checkout lines were a mile long while the real cashiers had no one in line. My cashier was very nice and professional.
The store set up was amazing, modern, and the displays were really modern, using actual mannequins to display clothes. There were TV screens around the store showing merchandise and, to me, was reminiscent of a higher end department store. The store was clean, organized and for the most part, ran like a well oiled machine.
I'll sing the praises of this Walmart till the day I leave this earth.