When you press the "Press for Associate" button in an aisle with locked merchandise, it sends a loud, obnoxious alert to every associate's walkie-talkie. Despite this, I stood there for nearly 10 minutes, overhearing associates casually chatting among themselves while walking past me, seemingly debating...
Read MoreWhen you press the "Press for Associate" button in an aisle with locked merchandise, it sends a loud, obnoxious alert to every associate's walkie-talkie. Despite this, I stood there for nearly 10 minutes, overhearing associates casually chatting among themselves while walking past me, seemingly debating or competing over who would assist me. This level of incompetence and lack of professionalism is unacceptable.
After finally selecting my item, the associate took 15 minutes to bring it to Register 9, as I was instructed. I followed the instructions exactly, only to find the cashier at Register 9 closing her station for the night. Despite this, I approached her as directed, and she responded with an incredibly rude attitude, pointing out that her register was closed. While I completely understood and felt bad about the situation, I explained that I was simply following the instructions I was given. She then mentioned that "They usually put those items at Register 8," which was also closed. I checked anyway and found my merchandise wasn’t there. Returning to her register, I reiterated that I had been told to come to her.
Instead of resolving the issue, she started mumbling to another customer about how people couldn’t see that her register was closed, essentially ranting and degrading me as if I couldn’t hear her. Finally, after another 15 minutes, my merchandise was dropped off. The entire experience was frustrating and unprofessional.
Here’s a continuation of my review, keeping it short and to the point. This is the same Walmart that sold me a counterfeit TV, which came in a factory-sealed box with no visible signs of tampering or usage. When I opened the box, I discovered an old plasma TV instead of the 4K 60Hz TV I had purchased. I ended up spending two days commuting a total of 120 miles back and forth, dealing with corporate and the manufacturer on the phone to fight for a refund.
Throughout this ordeal, the GM refused to cooperate and was rude the entire time. She even subtly accused me of swapping the TVs myself. Thankfully, the GM from the auto center stepped in, took the loss, and authorized a replacement for the counterfeit TV.
A word of caution: if you purchase a TV from this location and have any doubts, go to customer service and open the box in front of them. It’s clear that someone in the warehouse may have been swapping TVs. This experience cost me not only the price of the TV but also the fuel for my gas-guzzling pickup truck and a significant amount of stress, all while they tried to criminalize me. Be wary, folks.
An additional star for all the other associate's who actually care about their job and do their due diligence. Barstow folks, welcome to the high desert.
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