We have used this pharmacy several times over the last two years we’ve lived in the area. There’s never been an exceptionally stand-out experience to warrant more than 4 stars, but up until now, we’ve not had any negative experiences either. I always chalked up...
Read More
We have used this pharmacy several times over the last two years we’ve lived in the area. There’s never been an exceptionally stand-out experience to warrant more than 4 stars, but up until now, we’ve not had any negative experiences either. I always chalked up them never having our prescriptions ready to the fact that we typically arrive within hours of leaving the doctor’s office.
That said, today was enough to convince me that it may be mere laziness on their parts. Or perhaps it’s simply their policy. However, when a person calls to check the status of the order, and is told it will be ready “within the hour” I do not think that, for us to show up after nearly 2 hours had passed, we held an unreasonable expectation in believing the prescriptions would be ready.
Unfortunately, no, they were not ready, so we are left waiting another 20 minutes for them to get them ready.
In summary: Customer service is fine in terms of face to face interactions and phone interactions have always been friendly, but if you’re looking for a pharmacy to have your prescription ready when you arrive, I’d look elsewhere.