My recent experience was horrible BUT the associate was Amazing Dave in the Auto Department, Showed patience, kindness, empathy, Great Customer Service and went above and beyond to help me. So I bought a tire online over 1week ago says 3day shipping.. I call 3days...
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My recent experience was horrible BUT the associate was Amazing Dave in the Auto Department, Showed patience, kindness, empathy, Great Customer Service and went above and beyond to help me. So I bought a tire online over 1week ago says 3day shipping.. I call 3days in row prior to going up there bc I wanna if a tire will fit my Mini or not, they have the tire Mike puts the tire aside Great!! Well when I get there Mike is gone and He was giving me the tire for $50 instead of $85 This needs to be verified so Dave does that, then we both realize It’s the wrong tire I did the search on the website and this was the size I was given (my mistake) bt checked in house and the tire I ordered looks like it was there bt no name or order number was associated with, and all the mangers left and he wasn’t trained in how to do this & I didn’t have an appointment and he was going to change the tire out (if we had the right 1)
I appreciate that man a lot even tho he was unable to help, I sincerely felt like I mattered enough for time and effort it goes a loooooong way in our society! Thank you Dave