Walgreens in Shepherdstown

This specific store is always clean and organized. The staff members are extremely friendly, welcoming, patience, super helpful and knowledgeable. I am 10 miles away from this specific location but I don’t mind driving all the way to this Walgreens location because of the staff members. Mr. Drew and Cole are the one that I always see working when I visit the store. They treat everyone with respect and kindness. They just always makes my day! Thank you Mr. Drew and Cole!

savana is always so pleasant whenever I come into the store. She always has a smile on her face and handles each transaction respectfully. I would love to see her around the store more often because she is one of my favorite employees that work in the establishment

The staff here are friendly but overall I continue to have bad experiences here. Very poor communication regarding medication statuses and inability to get medications refilled. I am stuck using this pharmacy due to insurance restrictions but I am actively looking for alternatives. It is evident that corporate Walgreens does not provide enough support for their staff nor hire enough people to effectively run a pharmacy.

Can’t fault the employees when corporate doesn’t seem to care, but at this point, I don’t understand why people bother with these chain pharmacies. Large selection of convenience items, but at typical inflated drugstore prices. You’ll have excessive wait times, you’ll overpay, and they aren’t capable of anything that a locally owned pharmacy can’t also do faster and better. Go to Shepherdstown Pharmacy down the road. I’ve watched so many friends struggle here and I only stop in when I want overpriced boxed wine and don’t want to drive.

My recent visit to this Walgreens in Shepherdstown was an absolute nightmare. From the moment I walked in, it was clear that this store is poorly managed and maintained. The staff were shockingly rude. When I asked for help locating a specific item, the worker I spoke to rolled their eyes and sighed heavily, making it clear they were annoyed by my request. They pointed vaguely and muttered something under their breath before walking away, leaving me to fend for myself. After wandering the disorganized aisles, I finally found the product I was looking for, only to discover it had expired in 2021. When I brought this to the attention of another employee, they were completely dismissive and didn't even bother to apologize. Instead, they just shrugged and walked away, leaving the expired product on the shelf. With only one register open and a long line of disgruntled customers, it took ages to pay for my items. The cashier was slow and had a terrible attitude, further adding to the unpleasant experience. At the checkout, I was so frustrated with the entire experience that I asked for the manager's name. The cashier told me the manager's name is Cole. I hope Cole sees this review and decides to better manage his employees and store, addressing the issues of rude staff, expired products, and overall poor cleanliness.