Walgreens in Shelby Township

There are some very brutal surveys here. What I see that I do agree with are the lines. Yes, the team is very busy and things tend to take time. But what isn’t mentioned on all the complaints here on google is that there are 3 registers all being actively managed. Drive thru sometimes with lines in both lanes. And the phone is going off. The team looks like busy bees bouncing left and right. I honestly feel so bad for them all. And your surveys here make them feel so much worse. Remember also, the way you interact with these workers can come off very harsh. So as a defense they may also match your tone. Nobody wants to deliberately be rude or difficult for your transaction. It would make their days so much longer and harder to deal. Love to all.

I agree that there are times when there is a wait or the inventory is low but the staff is always pleasant and helpful. Jason is the pharmacy operations manager and he always goes above and beyond to help with discounts and is very knowledgeable. They are not responsible for big pharma gouging. Just keep in mind you are not the only patient in the world nor should you be above waiting your turn like everyone else. Hats off to people who work in retail and are willing to help!

I'm baffled at the rating of this particular Walgreens pharmacy. I've been going here for almost two decades. I have been going here through many staff changes and I have always been more than pleased with the quality of service. Several times the pharmacist has caught, and saved me from possible major issues, when the doctors prescribed me medications that REALLY do not go together. When I have questions they always find the time. Considering how overworked this location has been the last few years I still have no complaints. I moved several years back and have many walgreens much closer to me, but I still take the extra drive to stay at this location. One final story, I recently had a change in the strength of one of my medications and for some reason around the same time of the change Instated having minor weezing when breathing. One of the lead techs told the pharmacist/chemist on staff and she literally spent 10 minutes checking the chemical make up of both versions of the pill to make sure there were no differences outside of the strength of the main ingredient. I saw her doing it as I stood at the questions counter. This allowed me to focus on other possible causes for the wheezing. If that doesn't show that they care about their customers and take their job serious then I don't know what does.