Walgreens Pharmacy in Frederick

My family have been customers of Walgreens since 1996 and were quite satisfied for many years. However, over the past few years we have see a large decline in their service. It is taking longer to get prescriptions filled, wait times to pick up the prescription is often over 20 minutes, and we've had multiple instances where the prescription was filled incorrectly. What pushed us to finally drop Walgreens was a policy that if a prescription is backordered and takes over three days to be delivered, the fill request is dropped from their active system. When this occurs, we were told to call the pharmacy daily to see if the drug is in stock and to have the pharmacy then fill it. This happened twice at our local pharmacy. I talked to the pharmacist at two other Walgreens locations and confirmed that this is corporate policy. Putting the onus on the customer to make sure the prescription is filled is extremely poor customer relations and this policy is not in place for other local pharmacies. Note that some of the pharmacy staff are amazing. Two techs in particular at this location greet me by name and, time permitting, chat about what is going on in our lives. Kudos to them.

The two reviews below me echo my sentiment. I have already had numerous negative experiences (none of which involved Erin) at this store in three years prior to today. I just called the pharmacy because the app told me my prescription should be ready already. So when I called the associate immediately asked me if I had access to the app in a defensive tone. I stated that I do and that the app is telling me that you are late. She never spoke another word, put the phone down for a minute then put me on hold without speaking a word. Then picked me up from hold a minute later and hung up on me. Called back again and had to go through that insufferable spoken option menu again and spoke with a different person who told me she was a floater and didn't know the story about the other associate. Then for the first time in three years they didn't have the medication that I get the same amount of every month for the last three years. I was told that the medication should be ordered today and hopefully it will be available tomorrow. Nobody seems to want to commit to anything? Especially customer satisfaction. Definite lack of leadership at the root. If Erin isn't working there that day, I'm pretty sure you will have a negative experience. She is the only reason I still go to Walgreens to begin with after some of my previous negative experiences. I don't think she alone will be able to keep me coming back unfortunately. This Walgreens needs more like her badly. This may be the third negative review of my entire life. One of the others being for this store. It would be much better if I didn't feel compelled to even post a review at all.

Normally it has been good. But I went to pick up my meds today after work and the pharmacy was closed at least 30 minutes early. I really need the meds for my mental health and can go into withdrawal without them. This was extremely unprofessional and soured my opinion of them greatly.

Drove 20 minutes to pick up my prescription and there is a sign on the window “system shut down”. They can’t give people their prescriptions. Come on Walgreens, you should have a back-up process or be able to fix this in a reasonable amount of time or at least be willing to take peoples names and contact them when the system is back up…. You offered zero service or help. People need their medication.

I’ve used Walgreens for my prescriptions for years and this is bar none the worst experience I’ve ever had. After the first incident of my auto-refill prescription being completely forgotten, I began calling ahead of time to ensure that it was ready on time. Even with that added precaution, on multiple occasions I come in person only to find that it is still not ready and that it has “not been entered by the pharmacist”. If you rely on your daily medications to prevent serious health issues, do not use this location to fill your prescriptions. Seek a different pharmacy.

This place is a complete joke. I understand having bad customer service at a restaurant or anywhere else but this is a pharmacy. Went to pick up my medication @12 was told they weren’t ready and I would get a text message to let me know …