Walgreens in Cross Lanes

I am constantly having issues with the pharmacy. Every time I need to refill me medications one of them is out of stock. They expect you to call around to other stores to see if they have it, they should be doing this. I had to explain the importance of one of the heart medication I take, they should know this. If they only have enough to fill for 30 days, they will say the insurance only covers 90 days supply. This is not true and you have to make them run it through. They have argued with me about a medication when my doctor changed the dosage. I had to take it to Walmart, where it was filled without any issues. They are not friendly and I ave complained to the manager twice.

If the pharmacy is to close at lunch from 1:30-2, they close at 1:30. I was second in the pharmacy drive thru line and at 1:25 the “closed for lunch” sign was put up right in front of my face after waiting in line clearly before 1:30 considering I got to the window before 1:30. Extremely unprofessional and disappointing.

Avoid Using This Pharmacy At All Costs! Heed The Rating, And Save Yourself The Trouble! I've lived in Cross Lanes for over a year now, and likewise have been using this pharmacy. There's Many, Many Reasons, but I'll list a few for consideration. This Pharmacy has been understaffed ever since, and it shows because every time I have a prescription filled there, it's a minimum of a 4 hour wait, and usually 6 hours. Also, a majority of the time, the drive thru is 5-8 cars long, which is a minimum of a 30 minute wait. Just to name a couple understaffed issues. I've also ran into, what I think are simple problems, with refilling my medications, often, that the pharmacists should be able to easily fix, (from my experience with other pharmacy's) but for some reason or another, you usually have to call, and then call again, between them and your doctor, to sort things out. Idk what it is about this pharmacy, and if all the lazy staff get sent to this particular one, or what, but just trust the Google reviews and avoid this particular pharmacy. Now I will say that there is a Couple of Very Compassionate staff here, that will do things like, fix whatever issues that may be, and apologize for whatever happened(which is usually either a fault of the unexperienced staff, or the lazy staff ignoring, or not trying to fix problems that may be with your medication). I have also experienced unprofessionalism from the staff, and have listened to one particular staff member talk about her sex life while waiting inside to pick up medication. (because of said issue with drive thru waiting times). Now I can continue to name reasons why you should avoid this pharmacy, but I think I've stated enough facts, without being biased and saying "the staff are rude, etc". Just go ahead cvs do yourself a favor, drive the extra 10-15 minutes to another pharmacy, because it's not worth the problems you seem to run into, every other time you use this pharmacy. My last straw was yesterday and today, when the pharmacy was "temporarily closed due to an emergency", (which was most likely due to them being understaffed) when I was supposed to pick up medication that I Have to have, or I will not only go into withdrawals, but will also experience seizures without it. And I didn't receive a courtesy call or anything about them closing, or a reason as to why, I only found out that they were temporarily closed when I went to pick up my medication.

I have lived in Cross Lanes for 60 years and when Walgreens went in, it was my go to place for almost everything. The last few years, it has gone down hill and service continues to decline. It is very convenient but I am switching my RX now to other pharmacies. Walgreens is now an ABC store and NOTHING else.

Horrible experience with first time I used the pharmacy. The girl lied to me about why it wasn’t ready then was rude when I caught her up in it. I understand things happen, just be honest with me. The manager of the store was nice and offered to make it right, but I’m going back to Kroger pharmacy

Customer service is horrible. Insurance refused to pay for a medicine I’ve been on three years and all Walgreens did was call leave an automated voicemail saying there was issue. I call and was told they do nothing with it I needed to call my Dr. The next day I do that. Walgreens calls leaves a message medicine is ready. It was the old prescription they filled! I left them a few years ago and came back because of PEIA, I’ll be looking at another pharmacy. I had issues with them taking forever to fill meds before. AVOID them as they are not compassionate and have horrible customer service.

I am temporarily redoing my review after they have hired a new pharmacy manager, and are restaffing.The managers there are aware of the bad apples and are throwing them out... Today is the final reason I am done with Walgreens. I miss Rite-Aid! The staff was so much nicer and more professional. This Walgreens has lost, forgot to order, overcharged etc... medications. They changed my phone number without permission from ME the parent. I called to express in a nice professional manner to please change the phone number back to original number I gave and please not to change it. I am the parent. The lady was rude af. Put me on hold to be a spiteful B word and then another professional attitude female got on. Kept interrupting me and she changed the number but was based on her coworkers words short and rude. I've had it with ignorance and rudeness at this pharmacy. I highly recommend if you care about someone you are getting prescriptions for, Do Not Go Here. They are a really unprofessional pharmacy and I don't trust anyone I care abouts life in their uncapeable hands.

i loved this pharmacy and have been with them for many years now. I have never had a complaint till now, and truly, it is not the fault of the staff. A couple years ago, Fruth Pharmacy closed, and their customers were divided between WalGreens and RiteAid. Now Rite Aid has closed and all their customers have gone to Walgreens. Great for their business, bad for customer care. I used to wait no more than 15 minutes to get my prescriptions filled. Now it is on average two hours. I used to only be on hold for maybe 3 to 5 minutes, today so far, i have been on hold for 25 minutes. More mistakes are made now because staff is over worked. I will say, the staff is awesome. They work hard and are always courteous and friendly. This is not their fault. edit.. call was dropped after 32 minutes. I called back and was placed on hold for an additional 23 minutes after speaking to a technician. The pharmacist apologized, and said that their calls are routed through a call center in Florida. I am transferring my prescriptions to Kroger. I miss what Walgreens used to be