Walgreens Covington

I love the employees here. They are always smiling and pleasant to speak with. Now, I will lower my star rating for the pharmacy. Here I will only give them ☆☆ (2) stars. Majority of the time the employees there have bad attitude or on the side of being rude depending on their mental aptitude at that moment. There is maybe 1or 2 that always have a pleasant mood and smile.

I just left the pharmacy at 1830 on 1/10 and I did not catch the names of the people working in the pharmacy but they were doing amazing. It was so overwhelmingly busy but your employee's were flawlessly running from phone call/to register/to window to keep it flowing. I work in a pediatric emergency room and staff has been beyond burned out since Christmas (the new wave). We are easily seeing double the amount of patients that we have ever seen a day (many for Covid swabs). It has gotten beyond overwhelming and frustrating at times and has left all of us feeling worn thin (especially since it is just another blow after the last few years). I just wanted to say that I truly appreciate y’all and your employees contribution to keeping this barely under control. Until I saw it, I did not realize how much of a contribution the pharmacies are making to helping people get tested so they hopefully don’t have to come to the emergency room. When I walked into the pharmacy and saw everyone running from task to task I felt like I honestly felt like I was looking at the ER, and I can’t tell you how much I appreciate your employees hard work. To patients who are experiencing long waits, delayed results, problems with prescriptions, and/or short attitudes please just be as patient as possible. Unless you are working directly with the public in some facet of healthcare you can truly not understand the strain we have all been under. While everyone else has been enjoying the last 3 weeks of the Holidays, healthcare staff has been reacting to a new level of pandemonium. We are all beyond tired from the last few years before this new unimaginably insane wave hit and brought most of us to a level of burn out that we could not even imagine existed. So please just try understanding and try to be as patient with us healthcare workers as possible. We might be employees and in customer service but we are also just people who are stretched thin beyond max and just trying to do what we can to get through every shift as safely and efficiently as possible. I really do hope these workers get this feedback because they definitely deserve it. They made me feel so much better than I did before I walked into the pharmacy (which is something I never expected). Thank you for your contribution to keeping the latest disaster under control.