I had a very disappointing experience with this car service. From the start, the dispatchers were completely unhelpful and seemed confused every time I called. They didn’t even know my name or details, and I had to keep repeating my phone number and trip information...
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I had a very disappointing experience with this car service. From the start, the dispatchers were completely unhelpful and seemed confused every time I called. They didn’t even know my name or details, and I had to keep repeating my phone number and trip information over and over again, which was extremely frustrating.
I also tried emailing them to avoid the hassle, but I never got a response. The communication is painfully slow, and honestly, the overall customer service is just poor. It felt like they were not organized at all, and it made the whole process way more stressful than it needed to be.
Would not recommend unless they seriously improve their communication and dispatcher training.
In the past, I had a great experience — there was one guy who always communicated with me, and he was excellent in every way. Unfortunately, it’s just not the same anymore.