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Xfinity Store by Comcast is an internet service provider in Tucson, AZ.

Xfinity Store by Comcast Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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3.6
(441 Reviews)
5
4
3
2
1
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Alan N
Alan N -Google user
2 months ago
I went to this store to upgrade my phone. After waiting 45 minutes, I was told if you don't know your account number we can't help you. Next day i made an appointment so i don't have to wait long again, took my...Read More
Louis Smith
Louis Smith -Google user
2 months ago
Waited 45 minutes for a 2 second interaction in store just to return my old modem because they were “too busy” and “you have to wait for an available associate” to literally just take the old modem and say “you’re all set, have a great...Read More
MARIO ALVAREZ
MARIO ALVAREZ -Google user
2 months ago
Horrible service stopped by on Friday to purchase a now modem. The representative asked me to go to Best buy to purchase a Xfinity modem. He refused to sell me one. He told me that that would work spend over 3 hours with tech support...Read More
Deb Nier
Deb Nier -Google user
2 months ago
If I could give a negative star I would. I’m not even a Comcast customer, but I am stuck between a Comcast box and a cable that runs across my driveway. I’ve contacted their one 800 number three different times and a van came out...Read More
Jason G
Jason G -Google user
7 months ago
A Simple Thank you and recognition… Great experience and customer service. Over the course of two visits, Matt, and let's not forget Richard, who helped when problems came up and found solutions to solve them. They were patient and helpful. Matt helped me every step of the...Read More
Clifford Flick
Clifford Flick -Google user
a month ago
Visited the Mariana AZ store today. Anna was extremely helpful. Thank you very much for your professional courtesy and expertise.
Larry Cornell
Larry Cornell -Google user
4 months ago
Needed help this morning with poor cell signal…. Matt helped me resolve this and assisted me with an upgrade of my phone. If all experts there are as knowledgeable and kind as Matt then you will have a great experience too.
Gian Murillo
Gian Murillo -Google user
3 months ago
Fantastic service from Elle, very attentive greeted me as soon as I walked in, pick up order wasn’t ready but she got it ready in 2 minutes had me in and out of the store in less than 10 minutes.
Cate Priest
Cate Priest -Google user
5 months ago
We’ve had Xfinity mobile since it first came out. Have had zero issues. Ordered a new phone a month ago. Said it would be here in 2 days, Bobbys new phone came right away, no sign of mine. Wasn’t a huge deal because my phone...Read More
Shelly G.
Shelly G. -Google user
6 months ago
Our experience here was wonderful with Matt. He spent a lot of time helping us (we're old) activate phones that we had agreed to when calling Xfinity's 800#. We made an appt at this store because we had called Xfinity through the 800 number to...Read More
Jimmy Duncan
Jimmy Duncan -Google user
8 months ago
Went in to add a line, staff greeted us and were very friendly. The added line was for my son's first phone. Jesse was our sales person and she was awesome! I explained what I wanted and needed as a parent and then stepped aside...Read More
Billijean Bendel
Billijean Bendel -Google user
7 months ago
Staff helpful but they rely on a modem to tell you if you need an extended WiFi adapter. If you rely on a computer to make your decision over an actual human customer that has issues then you will repeatedly lose customers. Never would …...Read More
Priya P
Priya P -Google user
7 months ago
Not sure why both times went in the two young men always seem like they hate their jobs. Not very welcoming. The women always smile but the boys act like they’re unwilling to help. Only doing things as customer is only asking seems like a...Read More
A T
A T -Google user
8 months ago
A much, much, much better experience than my previous Xfinity experience 8 + years ago at the older Cortaro location. … More
xingbat
xingbat -Google user
8 months ago
Starting new service at a house. I did everything online and just had to pick up the equipment from the store. I was in and out in less than 5 minutes. Far better than previous experiences. … More
Benjamin Gieron
Benjamin Gieron -Google user
3 months ago
Xfinity does not treat their customers with any sort said respect! I have been with xfinity for over 10 years and they have gotten worse. If you have another choice please consider it.
Zelly
Zelly -Google user
a month ago
Phone Communication is terrible, I cannot find a way to talk to a human being. Not all issues can be done electronically.
S.A. Clausen
S.A. Clausen -Google user
5 months ago
Matt helped us today—we are brand new to Xfinity—Matt connected our 2 mobile phones, and secured WiFi and TV cable service. Matt explained every step & process. Customer service was exceptional! Thank you Matt.
kittynhyjack
kittynhyjack -Google user
11 months ago
David was great. I came there without things needed for me to pick up my equipment but was sent home with the equipment I needed with David's help. He made sure I didn't waste my trip to the store. I'm very satisfied...Read More
Sharayah Derenoff
Sharayah Derenoff -Google user
9 months ago
I was assured my phone service wouldn't be turned off by several customer service agents and two managers and that the 600$ extra on my bill for a phone they assured me would be back at their warehouse in 2 days wouldn't affect my service...Read More
Jimmy Duncan
Jimmy Duncan -Google user
8 months ago
Went in to add a line, staff greeted us and were very friendly. The added line was for my son's first phone. Jesse was our sales person and she was awesome! I explained what I wanted and needed as a parent and then stepped aside...Read More
Billijean Bendel
Billijean Bendel -Google user
7 months ago
Staff helpful but they rely on a modem to tell you if you need an extended WiFi adapter. If you rely on a computer to make your decision over an actual human customer that has issues then you will repeatedly lose customers. Never would anyone...Read More
A T
A T -Google user
8 months ago
A much, much, much better experience than my previous Xfinity experience 8 + years ago at the older Cortaro location. In fact, Best Xfinity experience ever! Aaron greeted me within seconds of entering the Xfinity store, I explained my situation. The handover of old broken equipment for newer...Read More
xingbat
xingbat -Google user
8 months ago
Starting new service at a house. I did everything online and just had to pick up the equipment from the store. I was in and out in less than 5 minutes. Far better than previous experiences. The actual setup at the house was not as smooth...Read More
Sharayah Derenoff
Sharayah Derenoff -Google user
9 months ago
I was assured my phone service wouldn't be turned off by several customer service agents and two managers and that the 600$ extra on my bill for a phone they assured me would be back at their warehouse in 2 days wouldn't affect my service...Read More

Features

Service options

check icon Onsite services

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot