Reviews (800) 266-2278 Call Direction Website Photos About
Call Direction Website Reviews

About

Xfinity Store by Comcast is an internet service provider in Methuen, MA.

Xfinity Store by Comcast Review Summary

The summary was generated by AI, based on reviews.

Pros

The Xfinity Store by Comcast at 70 Pleasant Valley St is known for its friendly and knowledgeable staff, who are always willing to help customers with their queries and provide personalized solutions. The store is well-organized, and the representatives are efficient in handling customer issues. Many customers have appreciated the store's convenient location and extended hours of operation, making it easy to visit at a time that suits them.

Cons

Some customers have reported long wait times and slow service, which can be frustrating. A few customers have also mentioned that the store can be understaffed during peak hours, leading to delays in resolving issues. Additionally, some customers have expressed dissatisfaction with the pricing and promotional offers, feeling that they are not competitive enough.

Review Rating Chart

Yelp: 3.5/5

Google Reviews: 3.8/5

Facebook Reviews: 4.1/5

Trustpilot: 3.9/5

Better Business Bureau (BBB): 4.5/5

Initializing review summary...

Reviews & Ratings

Leave a Review
3.5
(434 Reviews)
5
4
3
2
1
[bip_review_summary]

Leave a Review

rating iconrating iconrating iconrating iconrating icon rating iconrating iconrating iconrating iconrating icon Select a rating
Overall
Drop files here

OR

Allowed file types: .jpg, .jpe, .jpeg, .gif, .png, .bmp, .ico
(You can upload 10 files)
Please drag & drop the files to rearrange the order
Rae West
Rae West -Google user
5 years ago
In and out within 20 minutes for a box return. Customer service was excellent. After I arrived about 10 people came in after me so I can see how others can have a long wait!
Orlando Diaz
Orlando Diaz -Google user
2 years ago
No restroom for the customers. They tell you go next door to Market Basket to use their bathroom. I being waiting for over 30 minutes and afraid to lose my spot if I go bext door. Thank you Xfinity for caring for ur customers
Anthony Arencibia
Anthony Arencibia -Google user
3 weeks ago
Erian displayed wonderful customer service skills helping me fully with my issues and finding me a better deal. Highly recommend going to him. I just wanted to say thank you for all your help i’m glad i went to this store.
April Bradshaw
April Bradshaw -Google user
6 months ago
I had a very pleasant experience with the manager and associate. I only waited 5 minutes for assistance. The representatives were pleasant and helpful. Jose was my associate and extremely knowledgeable about Comcast services and current offers. He was able to assess my needs quickly...Read More
Mary Provost
Mary Provost -Google user
4 months ago
My husband and I came into your store while traveling. We were very worried about a tech situation. Shanelle B. was extremely calming, confident, humorous and easily helped us solve our problem. We just want you the company to know that she is someone to...Read More
George Eleftheriou
George Eleftheriou -Google user
6 months ago
I went to the store today to look for a plan for internet and cell phone. when you walk in, it's a beautiful store. They ask you to put your name in so you can be called. It makes sense after you're waiting for...Read More
Black Phoenix
Black Phoenix -Google user
6 months ago
This is not for the store, but for the company itself... You can't reach an agent for over 30 mins, then when you do, they string you along with the wrong information. You're basically speaking with scammers or people from outside the country who can...Read More
Charles Buote
Charles Buote -Google user
8 months ago
I went to the store to set up internet and cable services. Jose attended to me. Jose did an excellent job of helping me with setting up my service and getting me started. He was very professional and knowledgeable. He did an...Read More
Joe Freitas
Joe Freitas -Google user
6 months ago
The y have been great to work with Herr at this location setting up our buisness account . From the representative to the store manager . We appreciate all the attention Tha has been giving tous there. Thank you
Tori Gates
Tori Gates -Google user
7 months ago
Unsatisfactory experience at this location last week. Was told I needed proof or residency to set up internet at my new place so I brought it in and the associate put the start date for my new service in a week later than I asked...Read More

Features

Service options

check icon Onsite services

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot