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Reviews (800) 934-6489 Call Direction Website Photos About
Stores Internet service providers California Palo Alto ventura Xfinity Store by Comcast
Xfinity Store by Comcast

Xfinity Store by Comcast

Is this your business?
3.7 (487)
Mon
10:00 am - 6:00 pm
Tue
10:00 am - 6:00 pm
Wed
10:00 am - 6:00 pm
Thu
10:00 am - 6:00 pm
Fri
10:00 am - 6:00 pm
Sat
10:00 am - 6:00 pm
Sun
10:00 am - 6:00 pm
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Stores Internet service providers California Palo Alto ventura Xfinity Store by Comcast
Call Direction Website Reviews
(800) 934-6489 Direction Website Reviews

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(800) 934-6489
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Xfinity Store by Comcast

2825 El Camino Real #100, Palo Alto, CA 94306

 https://www.xfinity.com/local/ca/palo-alto/2825-el-camino-real--suite-100.html
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About

Xfinity Store by Comcast is your one-stop-shop for all your communication and security needs in Palo Alto, CA. As a leading Internet service provider, we offer high-speed internet plans and services tailored to fit your lifestyle. Our team of experts will help you find the perfect plan for your home or business. In addition to our internet services, we also provide top-notch burglar alarm systems and security system solutions to keep your property safe and secure. Our business to business service team will work with you to create a customized security plan that meets your unique needs. Visit our store today and explore our range of cell phone plans and devices from top brands. Our knowledgeable staff will help you find the perfect phone and plan to fit your lifestyle. As a cable company, we also offer a variety of TV and streaming services to keep you entertained. Xfinity Store by Comcast is committed to providing exceptional customer service and support. Come visit us at 2825 El Camino Real #100, Palo Alto, CA 94306 to experience the best in communication and security solutions.

Xfinity Store by Comcast Review Summary

The summary was generated by AI, based on reviews.

Xfinity Store by Comcast at 2825 El Camino Real #100 offers reliable internet services with fast speeds and a wide range of plans. Customers praise the friendly and knowledgeable staff, but some have experienced issues with billing and customer support.

Review Rating Chart

Yelp: 3.5/5

Google Reviews: 3.8/5

Facebook Reviews: 4.1/5

Better Business Bureau: 3.9/5

Trustpilot: 3.2/5

Initializing review summary...

Reviews & Ratings

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3.7
(487 Reviews)
5
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2
1
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Paula Anjo (Paula A)
Paula Anjo (Paula A) -Google user
5 months ago
Kick was super helpful and efficient + store was clean and well organized! In and out in 15 minutes for my home internet
Bob O'Haver
Bob O'Haver -Google user
4 years ago
This is just a great place to shop. Helpful people that my safety and needs in mind thanks for a great experience
Jermaine Witherspoon
Jermaine Witherspoon -Google user
a month ago
Everything started out as a normal interaction. They greeted me warm and friendly blah blah how are you what brings you in etc. Stated I want to talk about my account..the young lady seemed irritated when when I said the price was kinda high and...Read More
Gregory Stevens
Gregory Stevens -Google user
3 months ago
I’ve never had worse customer service in my life. I had to call 4 times and go into the storefront two times just to cancel the service. Stay far away from this shady business!
MistralWinds (MistralWinds)
MistralWinds (MistralWinds) -Google user
10 months ago
This XFinity store is pretty cool, and the employees efficient. The store itself is sleek and modern and has comfortable seating if there's a wait. They take your name when you walk in the door and you're invited to take a seat if there's not...Read More
E Cal
E Cal -Google user
9 months ago
They need a system to help people. You walk in and wait. There is no lines to wait in or numbers to call to help people in the order they arrived. Once at the desk the service was fast. But to get up there took...Read More
Rodrigo Roim
Rodrigo Roim -Google user
8 months ago
They have no clue what they're doing here. I don't have a connection in certain parts of my home, so I wanted to receive my "free" wifi extender. The representatives here kept telling me to run a speed test at home. I can't run a...Read More
Marty Klein
Marty Klein -Google user
5 months ago
Comcast is THE WORST provider. Service constantly goes down, then it takes hours on the phone AND days of them "resetting" things to restore service. STAY AWAY FROM THIS COMPANY.
Brian Kissel
Brian Kissel -Google user
11 months ago
Really frustrated by monopoly pricing. Raised my Internet only monthly fee from $50 to $90. Took over an hour to talk with a live person then another hour to get a 1 year contract option at $65/month which is still a 30% increase. Can't...Read More
Francisco Velasquez
Francisco Velasquez -Google user
3 months ago
Fast attention and a good customer service 👌🏻 …
やとみけんたろう
やとみけんたろう -Google user
a year ago
After I canceled my internet service, I was surprised to find out that they still charged me for it. Seeking a refund, I reached out to their customer support, and they assured me that a reimbursement check would be sent within 2 weeks. However, despite...Read More
Leslie Ruocchio
Leslie Ruocchio -Google user
a year ago
Beautiful Man helped me today! He was awesome! Took care of myself and many other's at the same time! I was out in 10mins Thank You again Sir!
Nicholas Larsen
Nicholas Larsen -Google user
6 months ago
Was expecting run around and problems when I went to cancel my home internet, but it was very easy, I was in and out in 5 minutes.
Khaled Aounallah
Khaled Aounallah -Google user
2 years ago
I always have a terrible experience at this store. The waiting times are excruciatingly long. Customer service representatives tend to be very unhelpful and never follow-up on requests. The number listed will keep looping you through a bot … More
Tami Healey
Tami Healey -Google user
2 years ago
I always have such wonderful service with Matthew when there. I may go there for one needed service, but he always finds us a way to save even more money thru different packages we didn't know about. However, it's not just Matthew... I find …...Read More
Alicia
Alicia -Google user
a year ago
Probably a fine location under normal circumstances. They were closed for an impromptu 2pm lunch, so I left and came back. When I came back, I had an interaction with a condescending employee. I’m sure they were stressed and overwhelmed, but it still felt bad.
J C
J C -Google user
2 years ago
Service was great, but we there was a delay in activating my newly purchased phones. Possibly due to weather. I hope this is not similar to the rolling Xfinity blackouts. I will update once active. It was busy at 5 PM on Tuesday.
W F
W F -Google user
3 years ago
TLDR: It’s a WORST Customer service, highly recommend NOT go to this store if you have other options. … More
Susana Ruspini
Susana Ruspini -Google user
a year ago
I was just at your store in Palo Alto on El Camino Real and got great service but the solution that he provided me to turn off the privacy on my house phone does not work. … More
Curt Schauf
Curt Schauf -Google user
6 years ago
I had another good Xfinity experience. Thanks Sunday morning staff. You got my new service just like I wanted. I appreciate that you got me in and out fast. Also enjoyed the staff interaction. The two sales staff at the counter...Read More
Khaled Aounallah
Khaled Aounallah -Google user
2 years ago
I always have a terrible experience at this store. The waiting times are excruciatingly long. Customer service representatives tend to be very unhelpful and never follow-up on requests. The number listed will keep looping you through a bot and you will never get to speak...Read More
Tami Healey
Tami Healey -Google user
2 years ago
I always have such wonderful service with Matthew when there. I may go there for one needed service, but he always finds us a way to save even more money thru different packages we didn't know about. However, it's not just Matthew... I find this...Read More
W F
W F -Google user
3 years ago
TLDR: It’s a WORST Customer service, highly recommend NOT go to this store if you have other options. The experience was so bad. The salesman was not professional and not responsive. He was watching the TV and always ignored my questions. With mask, it is...Read More
Susana Ruspini
Susana Ruspini -Google user
a year ago
I was just at your store in Palo Alto on El Camino Real and got great service but the solution that he provided me to turn off the privacy on my house phone does not work. His instructions: 1 lift the receiver and listen for...Read More
Curt Schauf
Curt Schauf -Google user
6 years ago
I had another good Xfinity experience. Thanks Sunday morning staff. You got my new service just like I wanted. I appreciate that you got me in and out fast. Also enjoyed the staff interaction. The two sales staff at the counter...Read More

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Contact

(800) 934-6489
View on Map

Xfinity Store by Comcast

2825 El Camino Real #100, Palo Alto, CA 94306

 https://www.xfinity.com/local/ca/palo-alto/2825-el-camino-real--suite-100.html
Schedule Tour

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