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Xfinity Store by Comcast is an internet service provider in Independence, MO.

Xfinity Store by Comcast Review Summary

The summary was generated by AI, based on reviews.

Xfinity Store by Comcast, located at 18701 East 39th St S B, offers reliable internet services with fast speeds and a wide range of plans. While some customers have reported issues with customer service, most reviewers praise the provider's network reliability and competitive pricing.

Review Rating Chart

Yelp: 3.5/5

Google Reviews: 3.8/5

BestCompany: 4.2/5

Consumer Reports: 4.1/5

HighSpeedInternet: 4.5/5

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Reviews & Ratings

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3.5
(1001 Reviews)
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Amy Knox
Amy Knox -Google user
3 months ago
Associate was Very Helpful. He was able to assess the problem & have a solution in moments. Going to the store was way better than dealing with the automated phone system & people you sometimes have difficulty understanding & have difficulty understanding you.
jake long
jake long -Google user
a month ago
Great experience at this store thanks to the sales associate Kae Kyle. She was very helpful, knowledgeable, and a delight to do business with!
K E
K E -Google user
3 months ago
Online chat and phone call to obvious overseas agents was a waste of time. Called and chatted 5 separate times to address Comcasts repeated attempts to claim my modem equipment as theirs and charge me rental fee. I bought a new docsis 3.1 and chat...Read More
Stephanie Baldridge
Stephanie Baldridge -Google user
2 months ago
Sarah was absolutely amazing at helping me figure out my two-step verification process for my email! This was no easy task! Thank you!
Kelsey Stoner
Kelsey Stoner -Google user
5 months ago
Kaelin is great! Her excellent customer service went above and beyond taking care of what we needed. So much so I went back and got a new phone from her.
Mattie Reader
Mattie Reader -Google user
a year ago
*MAKE AN APPOINTMENT BEFORE YOU GO* I'm not going to lie I was a little upset when I walked in at 3:15 and had an appointment at 3:15 just to be told I have two people ahead of me also with appointments. But it didn't take...Read More
Joseph S
Joseph S -Google user
11 months ago
Incredible customer service. We had some service issues which were only made worse after attempting to use Xfinity’s online customer service portal. We were ready to throw in the towel and began actively shopping for a new company until I went into this store and...Read More
Shaun Pettus
Shaun Pettus -Google user
Edited 2 months ago
Thanks for swapping out my equipment, Boyd. Greatly improved the situation.
Rob Kumpf
Rob Kumpf -Google user
5 months ago
I was returning some equipment and I was helped immediately Andy was very helpful. I appreciate that type of service.
Kara Haskins
Kara Haskins -Google user
10 months ago
I called Xfinity customer service Monday night and spent an hour and thirty minutes on the phone to transfer a service and cancel an existing service. I was kind of frustrated that I couldn’t just keep my equipment and transfer it, I had to go...Read More
Gage Johnston
Gage Johnston -Google user
6 months ago
Yesterday I was able to upgrade my xfinity plan with adding mobile. Worked with Kaelin, she did great explained everything perfectly. I would highly recommend!!!
Savannah Wilson
Savannah Wilson -Google user
9 months ago
My grandma, sister, and I came here to switch from T-Mobile to Xfinity! Let me say we were very pleased!!! David was amazing! He tried to get us the best deals he could!!! We also had an amazing time chit chatting with the rest of...Read More
Seth Baskett
Seth Baskett -Google user
10 months ago
I was absolutely stunned by how amazing this store was. After an hour on the app with different agents, I was prepared to turn in my equipment and get rid of Xfinity altogether. The staff at the store was extremely helpful knowledgeable and apologetic. Cindy,...Read More
Miriya Gutierrez
Miriya Gutierrez -Google user
9 months ago
Today, started off terribly, and this store helped turn things around. Specifically, Nathan. I had been waiting for my fiancé's new iPhone for weeks, and after getting the run around from FedEx, I went to go pick it up from a facility 30 minutes away...Read More
Rodney Jones
Rodney Jones -Google user
a year ago
Had an issue at the sales level over the phone with a guy in Seattle who was very nice and sounded like he knew his stuff. My wife and I spent hours spanning into 2 days. Trying to call and talk to someone was even...Read More
tanya Warren
tanya Warren -Google user
9 months ago
It was awesome most of all it was clean smelt fresh. Customer service was great The tech that helped me did an awesome job explain some deals that they were promoting I really like that shout out to you thanks
Molli Richardson
Molli Richardson -Google user
a year ago
Cindy, Merrick, and the manager (I didn't catch his name) were very friendly and tried hard to fix my broken phone. I ended up having to get a new phone, but I appreciated how many employees were quick to offer assistance and try something else...Read More
Mary H
Mary H -Google user
a year ago
I made an appointment online and was helped in a timely manner. It is a very busy place, so definitely make an appointment. Joe was able to take care of my request right away. Joe was very helpful and and listened to what I was...Read More
George Nunnery
George Nunnery -Google user
a year ago
Jeff is the most helpful employee. I have been trying g to upgrade and get a smart watch. He has helped me a lot customer care over the phone is horrible and not helpful. The people in the store are always helpful and...Read More
Mike Gushleff
Mike Gushleff -Google user
8 months ago
Well it snowed last night and not only did Brandon here from Houston call me 10 mins in advance and show up at exactly on time but he fixed my ass in about 7 mins! It's Saturday by the way (big snow last night in...Read More
Carly Copenhaver
Carly Copenhaver -Google user
a year ago
I might as well be a regular at the store this past week. Talking on the phone with service reps got us absolutely nowhere and was a waste of time. I’m so thankful the store has people like Deon, Jeffrey, Cole and Si’Ayrah who have...Read More
Denise VanLanker
Denise VanLanker -Google user
Edited a year ago
I went to the store with no appointment to return all my equipment due to shutting off my service due to health problems. The young lady came right over to help me & also was so compassionate & …
ISCEL A
ISCEL A -Google user
a year ago
It took forever and our guy was super patient and through. He was not pushy and at the same time made us aware of all the cool deals
Cody Bradley
Cody Bradley -Google user
4 years ago
We had a gentleman named Jason come out to service our equipment. Not only did he arrive on time, he was very cordial and respectful. Very friendly and professional. A bit of a grabber but honestly it made us at ease at having him in...Read More
Tony Phillips
Tony Phillips -Google user
3 years ago
Great customer service! Greeted upon entering the store and immediately assisted by staff. Interaction was quick and informative. Took less than 15 minutes during our visit. As far as the store, 5 stars, as far as a money grabbing corporation, 1 star, lol!
Amber Sanderlin
Amber Sanderlin -Google user
3 years ago
Joshua was so helpful! Even a week later when I needed help. He was able to assist me via email which was a blessing right now as going through n store can be a lot for me! Best service by far!
Elitelady 1954
Elitelady 1954 -Google user
5 years ago
Very good customer service. The have a Patrick Machines look a like right down to the hair cut and color of his eyes. The guy SOUNDS a lot him as well!!! I had to do a double take. Service was really fast. Very nice and...Read More
Hannah Peverill Dixon
Hannah Peverill Dixon -Google user
4 years ago
I want to *sing the praises* of this store from the rooftops. I cannot say enough great things about the employees that work at this location; EVERY employee I have encountered is kind, welcoming, and more than helpful. …
Brittany Newman
Brittany Newman -Google user
3 years ago
My spouse and I just moved to the KC area, we were trying to find an internet provider because the area we moved into doesn’t support spectrum. We chose Xfinity, made our appointment, went to the store and met Kyle who was super informative …
T.C. G-FIBER
T.C. G-FIBER -Google user
4 years ago
Though I don't like that this location does not have a phone number to call. When I showed up Ted took care of me. Helped me modify my bill and showed me the changes to create transparency. The store was clean and well organized. Nice...Read More

Features

Service options

check icon Onsite services

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot