Today, started off terribly, and this store helped turn things around. Specifically, Nathan.
I had been waiting for my fiancé's new iPhone for weeks, and after getting the run around from FedEx, I went to go pick it up from a facility 30 minutes away...
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Today, started off terribly, and this store helped turn things around. Specifically, Nathan.
I had been waiting for my fiancé's new iPhone for weeks, and after getting the run around from FedEx, I went to go pick it up from a facility 30 minutes away today. Well, to my luck, the iPhone was stolen from the package, and the perpetrator was most likely a FedEx employee. I called into FedEx, no help. Called into the mobile xfinity line and did not feel much better. They told me I would have to wait another two weeks just for the package to be shipped to the same facility it was stolen from.
I decided to go into the store, as my fiancé's phone is broken and he really needed a replacement asap. Nathan helped turn my whole day around and we left today with a new iPhone thanks to him going above and beyond for us. For this reason, I will always go to this store and ask for Nathan anytime we do any phone purchases. He is a true asset to this team.