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Xfinity Store by Comcast is an internet service provider in Draper, UT.

Xfinity Store by Comcast Review Summary

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3.2
(604 Reviews)
5
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3
2
1
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rebekah holbrook
rebekah holbrook -Google user
7 months ago
This place was such an amazing experience. I went into the store with a not fun reason. My grandparents had died, and I needed to close their account, and I had a few questions. Everyone was very professional and empathetic. I got the told the...Read More
Mike Ninuk
Mike Ninuk -Google user
7 years ago
Awesome experience by far!!! Big thanks to Mr. Kennedy for his professionalism and kindness while we figure out a solution to our problem. Definitely coming back to see him for all my future issues if any 🤙🤙 …
Tyler Rohwer
Tyler Rohwer -Google user
a month ago
I don’t usually have great experiences at places like this, but it was flawless. Karen did such a great job handling all of my concerns and got me exactly what I was looking for without any hassle. Very appreciative of the work she does.
Terrance Schaefer
Terrance Schaefer -Google user
3 months ago
I worked with the folks there a few times and they are always pleasant. In addition, the store is always clean and music/programming is unobtrusive. I most recently worked with Ben to resolve some account issues. He/they were pleasant, quick, and knowledgeable....Read More
Geoffrey Layton
Geoffrey Layton -Google user
4 months ago
Dexter M saved my butt he worked tirelessly and professionally to activate a problematic byod device. Seriously didn’t have to go through that trouble to help but he did thank you so much
Heather Christine
Heather Christine -Google user
a year ago
Best customer service I've EVER received in a telecom setting. Nate had me in and out the door in under 10 minutes, fully resolving a complex issue that I've been working on for weeks regarding a billing discrepancy. I was met with kindness and attentiveness...Read More
Mariah McKenzie
Mariah McKenzie -Google user
3 months ago
Glad I went in! Customer service was diligent and speedy. I appreciate the live help!
Natalie Wade
Natalie Wade -Google user
11 months ago
I stopped at this location to pick up some cable boxes for the community that I work at. Kelly was amazing. It took a little bit of time to get everything figured out but she was so patient and so wonderful and made the experience...Read More
Brian Freckleton
Brian Freckleton -Google user
2 months ago
Returning equipment. Went very quick and the fellow I worked with was very courteous.
brandon whittaker
brandon whittaker -Google user
a year ago
I went here to return an older router after being sent an upgrade. The place is clean and the staff is friendly. There were a few people before me so I waited for a reasonable amount of time then returned the router. Boom, I was...Read More
Garth Uriona
Garth Uriona -Google user
2 years ago
I’m posting this review for a service technician that was exceptional. The store in Draper is okay and I have had good experience with staff there. The Xfinity online/phone support is terrible. That is all I have I say about them. But after multiple hours online and...Read More
Nico Montes
Nico Montes -Google user
a year ago
Huge shoutout to Shaycee !!! I have been stressed out all week over phone issues and been to ten different Xfinities. No one could help me until I went to this location. Shay was so kind respectful and got my phone switched over and working...Read More
The Byg
The Byg -Google user
7 months ago
I went in to return a modem. I was in and out in under one minute. They were attentive and fast, a great experience!
Haylee Carroll
Haylee Carroll -Google user
2 years ago
This place is magical. Their customer service is OUTSTANDING. I am currently very pregnant and have two very young toddlers. The employees were so warm and kind, and didn't judge my chicken-nugget-bringing, child-screaming, anxiety-inducing, pure chaos that I am. But rather, they went out of...Read More
Katrina Prado
Katrina Prado -Google user
a year ago
Wow! Customer service is not dead! From my very first phone call (thank you Natalie) to picking up the equipment, and having it hook up and connect right, (so easy, even a caveman could do it), my experience was phenomenal!
C AB
C AB -Google user
a year ago
More than 5 Stars! Writing this review to acknowledge the time, effort and patience Chris DuBois, the Comcast store manager, at the Draper location, extended. I had questions regarding our current bill and what changes could be made to lower. Chris reviewed our plan, answered all...Read More
Chris Wood
Chris Wood -Google user
5 years ago
Given the new 'Rona standards of masks and social distancing coupled with a line of people literally out the door, I believe they did a really good job getting as many people taken care of as possible. Our wait was reasonable given the amount of people...Read More
DCtheDC
DCtheDC -Google user
3 years ago
Great staff. I switched my mobile service for a huge saving. It took a little longer than expected, but working with Chris was the best. I ended up having to come back, but that was because I had more questions, not any issues with staff...Read More
Teresa N
Teresa N -Google user
11 months ago
Tony was awesome. He helped me get a phone and He helped me with my xfinity service. And he helped me for 2 different days. He was awesome and amazing and very, very helpful.
Mike Carter
Mike Carter -Google user
3 years ago
I always dread changing things that involve technology but Karen at the Sandy location was beyond helpful and friendly. Got my new router and wifi going with no problems and she helped me get 2 phone lines changed over. I must say getting upgrades and...Read More
Emma Perez
Emma Perez -Google user
3 years ago
I came to this location after having a terrible experience at the Orem store. Kentrey did a terrific job at helping me with a monthly payment plan & getting the phone I wanted. He was very patient, funny, and helpful. I would drive back to...Read More
Jasmine Brown
Jasmine Brown -Google user
3 years ago
Great location. Ana Paula was so nice & helped me upgrade my account. She even gave all four of my kids notebooks, crayons & their own little packets of popcorn. I’ll definitely be coming back to see her.
James Nielsen
James Nielsen -Google user
2 years ago
Karen Dapper gave us excellent service in helping us change to Xfinity Mobile services. She took time to explain, help us understand, and to get my new phone set up. I feel she went the extra mile for us.
Robert W Green
Robert W Green -Google user
4 years ago
This store, if you make your appointment, has always been on time with me. Also, I have just walked in a couple times and they were still able to get me in almost immediately. I've always had very helpful and friendly personal assist...Read More
Jeffrey Nell
Jeffrey Nell -Google user
6 years ago
My experience with the store was limited to equipment return. It’s really nice being able to take it to the store rather than drop it in a shipping box and not be able to ask any questions. Service with Comcast was excellent. Over two …
Derek Theisen
Derek Theisen -Google user
4 years ago
Travis was extremely helpful, fast, and efficient. The two other employees in the back treated me like I wasn't important and I was an annoyance to them, I work customer service and this was bad, even though no one else was there besides …
Gail Larsen
Gail Larsen -Google user
2 years ago
We went into the store to find out about Xfinity mobile options for 4 of us in my family. We were currently with Metro T-Mobile and wanted to move everyone to Xfinity, but didn't have everyone with us. We worked with Miguel Rabadan...Read More
Trudy Lupkes
Trudy Lupkes -Google user
3 years ago
Thank You for a great in person experience! We have been happy with our Xfinity since moving to Utah. But decided to switch to internet from our cell phone provider. The online chat person was less than helpful. The young man in...Read More
Spencer Campbell
Spencer Campbell -Google user
7 years ago
After trying to solve billings issues over the phone (I'll never do that again) I decided to head into the store. They have a customer queue and we waited for five minutes. I worked with Natalie. She was kind and solved my billing problems, …
Joshua Crandall
Joshua Crandall -Google user
8 years ago
I have been here several times and have dealt with a variety of employees and I cannot stop talking about how I receive the best customer service ever. These guys are knowledgeable in their field and are always very professional and looking …

Features

Service options

check icon Onsite services

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot