My family and I today experienced the most uncomfortable customer service ever. We simply came to do some shopping and while doing so, the manager of the store had instantly came over to us 3 minutes after coming in, without any introduction, asking if she...
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My family and I today experienced the most uncomfortable customer service ever. We simply came to do some shopping and while doing so, the manager of the store had instantly came over to us 3 minutes after coming in, without any introduction, asking if she could take our items to the front of the cashier desk. Mind you, since we had just came in the store, we haven’t even picked anything out yet since we were decided between two small rugs. We then looked confused since:
1. She had only approached us and us only. 2. We noticed that she followed us around the store. We replied letting her know we were still looking around since again, we had only came in for about 3 minutes so far. After 2 minutes, she once again approached us and felt the need to say something since she was right next to us, doing absolutely nothing but watching. We thought we should ask to speak to the manager. To our surprise, she was the manager. We had told her we were not comfortable with the way she had offered us to take our items to the front when she could have offered us a shopping cart or basket. And on top of that, she was standing right next to us watching, not asking absolutely any other customer for help, let alone watching them. We decided to just leave the store since we felt uncomfortable with the way she continued to follow us. She even watched us walking to the parking lot. We wish we had a name, however she wasn’t wearing her name tag and we did not ask for a name since in the moment we felt the need to leave because of our kid.
What example is she setting up for her fellow employees, almost teaching to discriminate customers. I hate to believe that we had experienced discrimination, but we DID feel almost harassed. This happened today, April 17th 2025, 6:30pm-6:40pm. World Market Howe Ave Arden.