I have been going here for over five years, and in the past two spent over 1k. If you asked me a few months ago, I would have given 5 stars, easily! Their services used to be pretty good - Shady, yes, but good. They...
Read MoreI have been going here for over five years, and in the past two spent over 1k. If you asked me a few months ago, I would have given 5 stars, easily! Their services used to be pretty good - Shady, yes, but good. They got the job done, and I were honest, efficient and reasonably priced. They have sold me tablets, fixed my phones, i pads, computers, etc. My daughters routinely drop and break stuff and they routinely fix it. Up until a week ago they had a customer for life. My daughter and I went in to pick up a phone we had repaired over 2 months ago, the same time I bought a new i pad ($160) because they told me it was cheaper to do that than to repair the screen ($190), and at that time I paid the $100 for the phone repair as well. Two months later- no phone call to tell me the phone was ready, I reached out to them, and then went to pick up the phone. After treating me like I was inconveniencing them by asking for my device back, then ignoring me for about 10 minutes while they "looked for" my phone, they found it and had to charge it. While we waited around for it to charge, they told me that I owed them $100 for the repair that I had paid for already. I showed them the receipt from the I pad I had purchased the same day, I paid for the phone repair. I knew I had paid for the phone and the I pad the same day because they wrote "paid" on the sticky note they put on the phone to be repaired with my phone number. I'm visual and temember these things. I was trying to locate the receipt in my bank account, but having trouble going back that far. (2 months) While I was looking, one the gentleman behind the counter (the manager I believe) told me that there was no way possible that I had paid for it, and that he could not look up the receipt in his system, because they had switched "systems and square payments" so he could not look up the transaction for me, even though I had one of the two receipts. He went so far as to explain to me that the receipt paper used in the new system was not the same paper as was in the old system, and that the transaction numbers were completely different.
At this point I was so frustrated that I didn't care, I was sick of waiting, I wanted my phone and I wanted to go home. I paid another $100 AGAIN for the phone repair.
When my receipt printed - Guess what - the receipt paper was EXACTLY the same. It even had a similar transaction number! When I pointed this out to the other guy that was actually trying to help me - Leo - he agreed, and said that if I could find my original receipt I could bring it back and they would refund me. SERIOUSLY. I really hope that my extra $100 was worth losing a customer, and one that routinely brings devices to them to fix!
Its no wonder these guys are great at jail breaking phones, they are crooks, and I will not be back.
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