Hands down the worst experience ever! Purchased a pack of cigarettes, they ended up being stale! The cashier called the owner Rani, and the owner stated since it’s opened, I can’t return it. 🤦🏻♀️ Mind you I just purchased it less than 5 min before....
Read MoreHands down the worst experience ever! Purchased a pack of cigarettes, they ended up being stale! The cashier called the owner Rani, and the owner stated since it’s opened, I can’t return it. 🤦🏻♀️ Mind you I just purchased it less than 5 min before. I told them I don’t want a refund, I just want another pack. They refused and told me it’s not their fault. Said it’s Marlboro’s fault! I told them this is their product they’re selling! It’s the principle of it!! Replace it! I just spent $38 on cigarettes, i just wanted something for monies paid. And instead, they, as a business chose to be horrible and rude! Do not shop here!!! They’re very inconsiderate!
Response to Wilson’s Liquor:
Horrible and rude was the way your owner was yelling on the phone to relay the message about not being able to refund or exchange anything! Not to mention the disregard that I’m the customer who spent money at your store and this is what I received! A box of stale cigarettes and an ignorant owner who doesn’t care!
Maybe check the expiration dates on your cigarettes! This is a product YOU sell! And an unhappy customer is something you had the chance of changing my perspective on the whole situation! Obviously customer service isn’t something your store is worried about! Something small like a $10 pack of cigarettes and you’re incapable of rectifying a situation! Hate to see when a bigger mishap happens. But please make sure you respond accordingly to my Better Business Bureau complaint! It’s the weekend, hopefully you receive it on Monday! Your small minded response made my day even better knowing the BBB will deal with you! Happy weekend!
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