Willis Cadillac in Des Moines

I purchased a 2022 Cadillac CT5-V in August from Todd Lee. He was fantastic to work with.Last week, I had scheduled oil change, tire rotation, 2 recalls, a fix to the pillar piece on the interior of the car as well as an estimate for a door ding (Grr).Aaron Weaver was the individual that I worked with in service and he was tremendous. He provided updates along the way and let me know that the pillar piece was actually broken and they needed to order it to replace, which would take about 1 week. He offered to let me keep the loaner vehicle I had been given while they waited for the part.A week later, Aaron called back to let me know the part had been installed. I asked about the door ding and he provided the quote and said that the body center would be able to squeeze it in the next morning.Since it was my first service, the oil change and tire rotation was complementary with the purchase of my vehicle. The recalls and pillar piece were warranty work and allowed for me to have the loaner vehicle at no cost to me. The only out-of-pocket I was responsible for was the door ding.I was very pleased with the service Cadillac provided throughout the whole process. My car was well taken care of while on the Willis Auto Campus lot. I was very happy to have Clockwork back this week!Thanks again for going above and beyond to provide amazing service to your customers!

*I should have read the many bad reviews before I wasted my time*We let them know we would be there there on Monday (today) as we had to work. They said no problem.. Made arrangements to arrive on Saturday and the vehicle was gone. Sent messages with no response. Today (Monday) they let us know it was sold Saturday.I'm sure we will get a scripted response like everyone else.

I would like to give Dylan Scheurmann, Service Advisor at Willis Cadillac, a big “thank you” for taking excellent care of my car on 5/29/24. Dylan discussed with me that day the various items that would be checked and serviced so that I would know what to expect. He also arranged a complimentary car wash after the inspection and work was completed. Thank you, Dylan!Pat Orban

Spencer and the Willis Cadillac Team did an awesome job! Spencer stayed in contact with me and let me know when the vehicle I wanted arrived. He was able to work with my needs and get the job done. I had a very busy schedule that day and everyone made sure I was in and out with my new car in less than 20 minutes. Will do business with them again

Fantastic to deal with from start to finish. Drove 4 hours to skip the slimy local dealership. Sterling was great to work with. Will be happy to do business again.Update. While the buying process was great. The rest of the experience has been horrible. It has been over 8 weeks and I still have no title to register the vehicle. I am on my 5th transportation tag at this point with no end in sight. Last time they emailed me a blank tag so I could print them off and date them myself.After calls and emails now I get no answers. I emailed Justin last week and got a call the next day. I was told the title should be in their hands Friday the 8th. After not hearing from them I have attempted 5 phone calls an email and text message and nothing at all. I wrote a check for the vehicle in good faith and this is what a person gets?I bought the car to take my grandson on a vacation. I do not feel that driving an unregistered vehicle across country is a smart thing to do. They know the timeline and do not seem to care a bit.While the buying process was great it would be even better if I could register my vehicle and not get jerked around.

I recently purchased a vehicle from Willis Cadillac. The whole process was great. My sales person was knowledgeable, pleasant, and not pushy at all. Called the day after to make sure that everything went as well (it did). The day of the sale went quickly (I was in a hurry) and I met with someone to talk about the vehicle features and he also helped configure certain features to me personal preferences. I also met with someone who explained to me the services they provide post sale (cargo management systems, etc.) and how to contact them down the road if there was something I was interested in adding. Everything was great. Strongly recommend Willis ( specifically Quinn, Clay, and Troy) if you are looking for a vehicle.

The team at Willis Cadillac was super helpful and nice in getting my wife into a beautiful certified preowned vehicle. They negotiated fairly and stayed late on a Saturday night to make sure we were fully informed and well cared for. We would recommend the Willis dealership to any of our friends and family. Thank you, Andrew, Bill and to all that helped us. Brad and Susie

I am so impressed with Willis Cadillac’s service. My Cadillac XT5 had an issue and it was towed to the dealership on a Saturday after they were closed I received a call from Logan in the Service Center before 8am on Monday. I was surprised to hear so soon. He was so nice and friendly and he kept me updated while he contacted the warranty company and as my car was being fixed. This experience made me want to remain a Willis customer. It was one of the smoothest experiences I’ve had with a company.

I recently had an exceptionally positive experience purchasing a vehicle. My sales consultant, Sterling, demonstrated a high level of care and professionalism, meticulously guiding me through the entire process to ensure it was seamless and straightforward. The approach was devoid of any pressure or obligatory upselling, which was greatly appreciated.The entire team at the dealership was welcoming and conducted themselves with utmost professionalism. For those in the market for a new Cadillac, I strongly recommend engaging with Sterling at Willis Cadillac for a superior buying experience.My sincere thanks to the team for their outstanding service and for facilitating such a remarkable experience.

*EDIT to add - right after this initial post, my husband got a call from service manager, Dan, to which he stated he would like to speak directly with me to make things right and have me update this review. Crickets - I never received a call even after my phone # was given. This is usually how I have been treated with Willis as a female. Do not like to play that card but it is 100% true they treat you different - never been a problem elsewhere other than Willis. Trying to give them the benefit of the doubt but again another service disappointment today. The more I talk to others, the more I find they too have had the same issues. AVOID at all cost, seriously. The shuttle driver gentleman are exceptional and that's about all that Willis has impressed me with lately. Scheduled a service to be done today for a gas cap that won't open (always something with this Escalade) - not to mention this was in for service last time and they "fixed it" - wouldn't open right after I got it back. In fact, it was worse, almost sealed shut. No surprise there. I had to take it in on a weekend just to get them to break it open carefully so I could at least get gas. That service guy was rude and acted like I was totally inconveniencing him too and I was instructed to call during the week to schedule the repair. I did. They called my husband this morning to confirm what they were looking at the vehicle for and he specifically told them AGAIN if the vehicle was not going to be done by the end of day, no problem, we just needed to know because we had it going in for another appointment tomorrow. I was originally assured it was a simple fix or they would at least communicate. My fault as I should not have listened. Heard nothing all day to which we called end of day and it was not done. Communication. That's it. Service advisor, Logan, drops the ball this time. When I ask to talk to the manager, I get Dan on the phone who I clearly inconvenienced with my problem. Dan assures me they overbook their service schedule each day and get to the vehicles they can and never know when your vehicle will be done. Fair enough - other service departments I have dealt with don't seem to operate that way but apparently for superior Willis service this is the rule. I have always gotten a call from other service departments of any delays, need for ordering parts, etc. I can more than live with that. When I ask if my car was even looked at NOBODY could answer that question.Regardless, I left with my vehicle untouched and will figure out what's next as I don't believe Dan and his team care enough about high end cars. If that's what he feels is superior service at a high price then so be it. The entire experience with Willis has been a joke. From them calling us weeks after we traded in our Range Rover and purchased our Escalade, they couldn't find the second key that we left them. Disorganized cluster operation. After we bought the vehicle, we never received a follow-up call. Seems standard anywhere else these days. Michael O'Leary was the best experience we had here and since he moved on to Finance Manager, it has not been the same and we are saddened. Take your business elsewhere!**Service review. Stranded yet again with no vehicle (they pick up and drop off vehicle) - not once but multiple times now. If you can't manage this service then do not offer it! I wait weeks longer to schedule this service for this luxury alone to continually be disappointed. Service at Land Rover for previous vehicle and now Cadillac is subpar at best. No communication whatsoever until you call them and ask where your car is at as you are left stranded without your vehicle by the end of the day. Luxury brands but continual headache service. Getting pretty tired of it and the excuses every single time. Communication and a little customer service is all it takes if you can't get the vehicle done when you say you will. People don't spend six figures on a vehicle to continually endure the service headaches that it turns into every time.

We had the pleasure of purchasing a vehicle from Deenee Amodeo. She listened to our needs, advised us on options, she checked in with us and was not a high pressure sales person. When our credit union interest rate went up, because we had gone over the pre approval timeframe, Deenee worked with the finance department to beat the new interest rate.Eight days after we got our SUV someone scratched our vehicle. I worked with Conner Janning, the collision estimator, in the collision department. He was thoughtful to listen to how the damage occured. He was knowledgeable and explained that part of the job may need more than buffing out. Conner called me to review the buffed out portion to determine if I wanted more work done before doing extra work and costing more money. I was surprised at how great my SUV looks again. I am thankful for the care Conner and the rest of the staff took with my vehicle.

We were in Des Moines from out of state, and our Cadillac’s check engine light came on and was flashing. We pulled into the Service area, no appointment, at Willis Cadillac. The team checked out the vehicle and got us a Service Advisor in minutes! We were above and beyond taken care of! They were transparent and kept us consistently informed the whole time! They figured out the issue, got it fixed same day, and had us back on the road to home safely. During our time, they fed us, gave us a loaner car, even gave tips on where we could go visit while we waited! Cannot say enough good things about the service team at Willis Cadillac!

Tell me about exceptional services from planning to driving out of the dealership! Could it get better than at Willis Cadillac?Sterling was just amazing. I was pleasantly surprised how he jumped on my order and I had my escalade delivered earlier than I anticipated. I almost did not believe him when he called and told me the vehicle was here!When we walked into the dealership, my wife could hardly catch her breathe when she saw the escalade in the display room, with the lovely signs “ I love my Cadillac”. She had to take those home with her—she soo liked them!The entire experience in the dealership was with class! I just forgot the name of our dear friend who walked us through the paperwork and finances. So professional! We loved how he talked to us about his own escalade with so much passion in his voice. Then Eddy nailed it with the techy stuff, patient and detailed.Well, all these explains why we are stuck with Willis. Thanks for the wonderful experience!

I dropped off my 2020 Cadillac XT6 for oil change. Technician is great! I had requested a loaner car. Given some type of KIA SUV. I had no idea what and where any of the buttons were to adjust things like seat, mirrors, radio, and etc. Sat in the parking lot for several minutes to familiarize myself. But still not comfortable I went to my daughters house to wait. Car was completed pretty quickly. Drove back put gas in loaner. Got my paperwork back and was charged $25 for loaner. I doubt I use this again as not worth $30. I will just sit and wait if I go back. Many places change oil which are local to me. I love my Cadillac, one of the main reasons I traded was because I had a loaner on previous experience which had some new options I couldn’t live without. Traded for 2nd Cadillac within next 2 months. Obviously I’m willing to pay for a luxury SUV so why would a KIA be used? This was at least my second time getting a random SUV. My Cadillac neighbor had a Willis loaner of a Chev Equinox for over a week. Come on Willis you should be able to do better especially if you are a regional winner of Cadillac sales & service. Again many places change oil. I want to keep this vehicle for a long time and pass down to our second car. Next SUV might need to come from another Cadillac dealer or another brand. 😢

My experience with Willis was first in 2012, when we purchased our Cadillac SRX4. (1 of 2!) Absolutely Love the Service and Friendly people who stand behind the Willis name. We since have purchased our 3rd! This one being an Escalade. Love it and the Service We've grown accustomed to over the last 11 yrs. Our Service Rep is James~ he knows us by name and acts quickly to resolve any problem we may incur. Can't Imagine going anywhere else for our vehicle needs ! ♡

First time using Willis Cadillac service and I’m blown away. The attention on the phone setting up the appointment, walking me through the drop off process, to the check in and follow up from the actual appointment - everything was attentive and thoroughly explained. Oh, and when I had a crazy schedule, my car showed up in my driveway when complete. I’m looking forward to future service appointments with Willis Cadillac.

I have been a customer for over 20 years! There is no better dealership in Iowa. The staff is friendly and informed. Recently had a notice from Cadillac and was worried James handled me professionally and calmed me down and within 24 hours my car was repaired and back in my garage. No charge. Rich Willis the owner has put together a wonderful staff. Rob T

I want to thank Alex Wilson for all his help from ordering the car, and going further when we changed our minds and switched models. A very complex transaction handled extremely well. This is our third car we have bought from Willis and customer service is top priority. Thank you Alex and all the Willis people behind the sales for a great experience.

My Cadillac CT6 needed some new transmission parts which cost around $1000. The car is off its original factory warranty but under an extended warranty - the warranty company stated that it would not cover a charge upwards of $200 because it was for computer reprogramming rather than parts. I had been told previously that the extended warranty would cover everything the factory warranty covered but obviously this was not the case. My sales/finance manager Steve Twist went to bat for me and Willis covered the cost of the reprogramming. I am extremely grateful to Mr. Twist for his help and generosity and also Dylan (service manager) for getting the work done so quickly! Willis is an awesome dealership and I am a loyal lifetime customer.

Hard to believe, but I drive from Omaha to Clice Iowa for service. Customer service in the past has been great which is why I make the drive. Yesterday was not the best. They were busy, and and did not seem organized. Check in was not the best. When we had our last service, they told us what the extra would be next trip, due to mileage. They actually talked me out of doing it this time around. It appeared they talked me out of the service because they were too busy. We thought while waiting we would look at new Cadillac's to get an idea what's available, but the lot was relatively empty. I can be treated this way anywhere. I am really wondering if I make the effort to return, or just pick a closer location. It didn't appear they were the customer friendly place I was accustomed to.

Have always had great service from Willis Cadillac with my Cadillac SRX. However, I am disappointed the loaner car option cost has increased to $25 ($ is which is reasonable), yet they provided a smaller used Nissan car to drive until my car was ready. I think that most people who have their Cadillac serviced, expect to drive a Cadillac. Thank you.

I have a 2018 Cadillac CT6 and have recently moved to the Des Moines, IA area. It was time for servicing the car but I didn't know any of the dealerships here. I called Willis Cadillac and was pleased to be offered a convenient time within 48 hours. Upon my arrival, the service team took my car immediately. I chose to wait at the dealership, although I was offered a valet. The waiting area was very comfortable and stocked with beverages.My car was returned ahead of schedule, and I was pleased to see it had been washed, including the interior. Overall a great experience and I will definitely recommend this dealership to everyone..

Willis Collision had our vehicle for five weeks. They took two weeks to send our insurance company an estimate. They didn’t start repairs until my husband called the third week to check on status. Fourth week I called and spoke with manager who told me he would look into situation and call me back. He never called me back. Finally my husband got a call the fifth week that it would only be a couple more days then again when the car was finished. One more day there and it would have been six weeks total. We are out $1,000 for rental vehicle. Willis service has definitely gone down hill over the last couple of years. Very disappointing.

I'm completely pleased with the vehicles I have purchased from Willis Cadillac and the service they receive. It has always been a good experience. Today's service for our XT5 was another. I received a new service advisor. James is just fine. I like him a lot. He's friendly, professional and had my interests in the forefront. I'll give him 12.5 points on a 10 point scale! It was another great experience. Willis and Cadillac are my choices for years to come.

I came in for a tire rotation on my Tesla Model Y. I previously called to clarify and make sure this could be done and that staff knew how to do this. Staff was really nice when I called with questions. I had concerns right away when I dropped my car off for service. The staff working on my car weren’t aware on how the vehicle worked. The website says they accept Tesla’s and are certified to do so. Unfortunately, due to the staffs continuous questioning on how to unlock and drive my car I will not be coming back. I felt very uncomfortable allowing the service team to work on my car as they continuously had to come get me and ask me how things worked. They appeared frustrated with me and reporting I kept locking the car on them while they were working on it. I just felt that the frustrations from the staff and my anxiety of them working on my car is not worth it to come back for both parties. Though I did have a great experience with Cory on the collision team! He was great and knew exactly how to work and care for my Tesla!

As usual, we are really pleased with the service that has been rendered on our auto. Willis and employees have been gracious and courteous toward fulfilling our needs. It started with the phone call to set an appointment and continued with our driving our auto out the door, ready for more mileage. We were thankful to have the repairs done speedily and correct. So far, the repairs were done correctly. I will be happy to spell out differently if the repairs fell, but knowing Willis, all is well. Folks, drive safely.Terance

Excellent customer service! I just bought a xt4 at wills and they were amazing, caring and all about making me happy. I took my old Cadillac to the service department, and they were Excellent and always got it right the first time around. This is the only place I will bring my vehicle. My other half drives a Q7 and brings it to wills. Because, they seriously are the best!

I have had good experiences with Willis Cadillac/benz before but the last 2 experiences have been subpar. I have an Escalade that needed some work. First I called to get an estimate for work they diagnosed as being needed and never heard back. I then sent an email to the advisor and never heard back. I ended up taking it to Karls and they got the items fixed. I had another issue come up with the vacuum pump putting oil into the brake booster (which is a recall from GM). So I called and asked about it. They told me that my VIN wasn't covered under the recall. Okay well since you didn't want my my business before I called Karls back to see how much it would cost for them to fix it. The advisor that helped me with my other repairs picked up right away and told me that my vehicle IS COVERED under that recall and he can get me in to get it fixed. I am curious if i would have taken it to Willis if I would have been paying for all this out of pocket or if they would have realized it was covered..... Be careful you may be paying for something that should be free.

About a week ago my wife called Willis while driving to work because she had a low tire pressure light come o . Was told they didn’t have anything open until October 19th. When asked the scheduler spoke with the service advisor Dylan (the only one my wife will schedule with). He said to tell her to bring the car and they would fit her in. Dylan treated my wife with nothing but respect. Asked her what was going on, took the keys made and sure she had a ride to work. She went in thinking she’d be buying a new tire but they were able to just do a repair. Dylan has always been great every time he has taken care of us. Honestly he’s the only reason why we keep coming back.

Love my new car! Our salesman Alex Wilson did an awesome job. Appreciate his help so much. Made a friend in the process. Took quite awhile to receive my car due to misordering by the salesmanager but Alex was on it confirming and correcting. Plan on using this one for a very long time!!Highly recommend talking to Alex!

Melanie Mueller was our cadillac salesperson. She was very knowledgeable and patient...she spent the entire day with us to ensure that we were happy and had the vehicle that best suited us! All the staff went out of their way to ensure our buying experience was a pleasurable , no hassle and enjoyable day...after the sale they went through the car with us and each and every defect no matter how big or small(ours were very small) were corrected to new status...a person spent an hour going over the car explaining all the features and helping with the little things like Seat memory and such....Thankyou Melanie and the staff for making this the BEST car purchase of our lives...the Willis group will have ALL of our business going forward!Mike and Amy Perry

I own a 2012 Cadillac SRX. I trust only Willis Cadillac with my car. I had taken my car to other places to have it worked on thinking it would save me money but I was wrong. It not only cost me more money but more time. It was awful!! Willis has been taking very good care of my car and not expensive at all. I will forever be a customer!!