I cannot say enough wonderful things about Sachi at Williams Sonoma! She went above and beyond to help my husband and me during our visit. We were looking for a specific pan, and while it wasn’t in stock, Sachi made sure we could order it...
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I cannot say enough wonderful things about Sachi at Williams Sonoma! She went above and beyond to help my husband and me during our visit. We were looking for a specific pan, and while it wasn’t in stock, Sachi made sure we could order it and have it delivered straight to our home. Her friendliness, professionalism, and genuine care for her customers truly embody what excellent customer service should be. She was an absolute gem to work with!
However, there was two unfortunate incidents during our visit. Sachi needed assistance with the computer system and requested help from two of her male colleagues at separate times. One of them was shockingly unhelpful, and the other went so far as to berate her in front of us. It was deeply uncomfortable and entirely unacceptable to witness. Despite this, Sachi remained composed and professional, refusing to let their rudeness interfere with her focus on helping us.
Williams Sonoma, please recognize Sachi for her exceptional customer service and address the behavior of her colleagues. No employee should have to endure that kind of treatment, especially not someone as dedicated and delightful as Sachi.
Thank you, Sachi, for making our visit memorable for all the right reasons—you truly went above and beyond!