Service is decent when it works. However, when something fails multiple calls are necessary just to get someone to try to fix it. For example:
1. Phone service was not working properly making the quality of the phone calls so bad that phone...
Read MoreService is decent when it works. However, when something fails multiple calls are necessary just to get someone to try to fix it. For example:
1. Phone service was not working properly making the quality of the phone calls so bad that phone calls could not be understood. After support had been contacted and nothing had been done for a week we contacted them again. And then again. Finally had to call the sales rep and the problem was fixed the next morning. Took over two weeks for this problem to be fixed from when Wiline was first alerted to the problem. (Wiline's sales person told me they would give us a credit to help offset the this difficultly, that was two weeks ago and I still haven't been given this credit)
2. An outage occurred around noon on a Friday. After calling them, was told they were working on it and they would give me an eta. On Sunday morning I had still not received an ETA and upon calling tech support they said that no one was working on it yet.
3. We had an outage mid week last year that lasted multiple days. Never given an eta on it being fixed until it was almost done.
I plan to discontinue my service with Wiline as soon as I can set up an alternative service
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