Overall I love west towne mall, it’s a great place to go shopping with friends and family. However, I had an unfortunate situation with a very rude employee today at H&M. She may have been having a bad day, but I did not appreciate the...
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Overall I love west towne mall, it’s a great place to go shopping with friends and family. However, I had an unfortunate situation with a very rude employee today at H&M. She may have been having a bad day, but I did not appreciate the way I was treated. The employee helping me at the desk asked me if I wanted to be an awards member, which I declined; I don’t like to sign up for anything before researching what conditions apply, benefits, etc. The employee next to her piped in, telling me I could save a lot of money with how much I was buying, and continued to insist that I should sign up. Once again, I declined, and said I would consider it another time. After I finished paying for my items, she turned to me again and said “you could have saved $25 from your things, so I hope you feel good about your choice”. This may not sound all that nasty, but the way she said it to me was shocking, and I ended up at a loss for words. By the time I got home, I noticed on my receipt they charged me twice for an item and forgot to charge me another item, even though my total ended up $5 over what I owed. Since it’s $5 I didn’t bother going back, because that wasn’t a huge deal. Overall I was not satisfied with the customer service, and I was unable to find a place to leave this review on the H&M website, either.