The manager Rose is very rude and unprofessional. I specifically pointing to a stack of tile and asked her if it was (just like the sign said)$1.00 a piece. She told me yes, I was super excited and with the help of a very helpful...
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The manager Rose is very rude and unprofessional. I specifically pointing to a stack of tile and asked her if it was (just like the sign said)$1.00 a piece. She told me yes, I was super excited and with the help of a very helpful associate, loaded at least 100 of them onto a flatbed cart. I was purchasing cabinets along with other items and when I rolled the flatbed to the register (loaded up with other tile I found) she changed the price to $3.50 a piece and was so rude in saying "that's what it is!" She was very condescending and beyond rude. The cashier just got done telling me they received a truck load of tile. I don't understand why Rose wouldn't honor the price she originally gave me, especially to make room for the tile that was currently being unloaded off the truck. To make matters worse, when the associate was moving the tile on the flat bed, it was sliding off and falling to the ground and breaking. Rose yelled at the associate and I explained to her that it wasn't his fault, it's a lot of tile and it's heavy. he was really trying to be careful. Her response was "it's okay, we'll just glue it later!" and looked at me with meanness in her eyes. she'd rather trash it, than honor her price...is what I was thinking. It's a shame that Rose has any position in management, every single associate I talked to was awesome and helpful and I feel bad that they work with such a toxic and unprofessional human being. One of the associates is a young man, hard working and super helpful. Rose is to be an example, she has the responsibility to train and grow her employees and volunteer's. customer service is HUGE! If Rose hasn't learned how to own her mistakes and make things right, she is not a good representation of The Restore (Habitat for Humanity) and all the positive and wonderful things associated with the organization. I will never shop at this store again. Thanks to Rose, they easily lost an additional $500, I would of added to my purchase and forever lost a returning customer.I do not recommend this restore location.