I have been getting my hair cut here for approximately 2 years. In that time, I have used whichever stylist is available due to the fact that I rarely know exactly when I can get in for a cut until the last minute (we were...
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I have been getting my hair cut here for approximately 2 years. In that time, I have used whichever stylist is available due to the fact that I rarely know exactly when I can get in for a cut until the last minute (we were living an hour away from Abilene.....we now live in Helotes). I have had cuts by 5 different stylists. Paige, Christa, Tina, and Kay have all cut my hair numerous times, and I have never had a bad experience with any of them; they do a fantastic job, and I can sit in their chairs confidently! The one and only time I had a bad cut was a time a new stylist had started. I have fine hair and a lot of it; the cut was awful, but I wasn't aware until I arrived home. I called the very next day, and they told me to come in immediately. Christa is the owner(?)/manager. She took pictures, and Tina did a great job getting it presentable (As per their store policy, I wasn't charged for that visit, of course)! It took another 3 cuts before my layers were completely back to normal, but all 4 of the stylists that worked with me were aware of what had happened and what look I was trying to achieve. They did an amazing job in getting me back to "normal. " I am not upset that I received a bad cut. Everyone has a bad day. What is incredible is the fact that I have been so many times, and I have used Christa, Tina, Kay, and Paige for all that time with absolutely no problems! Thank goodness we still have relatives in the area; I have no intention of going anywhere else regardless of where we live.... even 3 hours away!