Bottom line: unprofessional, disorganized, an all around terrible business. I took my laptop in on a weekend morning to be looked at for a few technical issues. At the time, the tech told me 3 hours for a fix. 5 hours passed and I had...
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Bottom line: unprofessional, disorganized, an all around terrible business. I took my laptop in on a weekend morning to be looked at for a few technical issues. At the time, the tech told me 3 hours for a fix. 5 hours passed and I had not heard anything about my laptop. I called and the individual on the phone said he would check and call me back "immediately". I didn't hear anything from them for a week. When I finally did get ahold of them again, they had "misplaced" my laptop, then said they had "forgotten about it", "didn't get around to it", and other similar excuses. Essentially, whatever was done did not fix any issues I was having, and they didn't have the courtesy to call for an entire week, I had to be the one to call them to check on progress, multiple times. If you want to waste your time, possibly lose valuable personal property, and receive awful customer service, this is absolutely the business for you.
Negative
Responsiveness, Quality, Professionalism