I Pulled up to Wawa In Avenel, New Jersey for gas at approximately 2:30-2:45pm. I waited about 5 minutes and no one came over. I proceeded to go to another pump where two employees were engaging in a conversation . I asked was there...
Read More
I Pulled up to Wawa In Avenel, New Jersey for gas at approximately 2:30-2:45pm. I waited about 5 minutes and no one came over. I proceeded to go to another pump where two employees were engaging in a conversation . I asked was there anyone available for help, because i was waiting about 5 minutes. The employee engaged in an argument with me, telling me I wasn’t waiting that long. I than began to explain maybe he didn’t see me because there was a truck blocking me. The employee continued to further engage in confrontation by telling me repeatly I wasn’t there. I stated if you and your co-worker weren’t engaging in a conversation maybe you would have seen me. The employee continued to call me a liar. I said, I am a customer, which he replied, customers aren’t always right. After going back and forth I asked for gas in which he replied, Not from him and proceeded to walk away. I went inside to the General manager and explained the situation. His initial reaction was to call the the gas attendant over the walkie to inform him to pump the gas instead of coming outside to descalate the situation. Once i told him I was no longer at the pump, he came outside and stated if he had to pump the gas himself he would, which should have been the initial reaction. As I drove to a pump he walked over to his gas attendant. The general manager came back and stated, the attendant sees where he was wrong and he apologizes on his behalf. I asked for the corporate number and the employee name which he did not give. He said he was “going to take care of it,” however I was not satisfied with that reponse. The manner in which I was treated was unprofessional and I will not be returning for future purchases of merchandise or Gas. I highly recommend avoiding this Wawa to avoid such a horrific experience and spend your money elsewhere.