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About

Wave Optical Inc is an optician in San Jose, CA.

Wave Optical Inc Review Summary

The summary was generated by AI, based on reviews.

Pros

Wave Optical Inc is praised for its friendly and knowledgeable staff, who take the time to explain options and answer questions. The selection of frames is vast, with a wide range of styles and brands to choose from. Many customers appreciate the convenient location and ample parking. The office is also known for its cleanliness and modern equipment, making for a comfortable and efficient experience. Additionally, the prices are competitive, and the staff is willing to work with customers to find the best option for their budget.

Cons

Some customers have reported longer-than-expected wait times, and a few have mentioned that the office can feel a bit disorganized. A minority of reviewers have also mentioned that the staff can be a bit pushy when it comes to selling additional products or services.

Review Rating Chart

Google: 4.8/5

Yelp: 4.5/5

Healthgrades: 4.7/5

Zocdoc: 4.9/5

Facebook: 4.9/5

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Reviews & Ratings

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4.5
(37 Reviews)
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Adela Cheng
Adela Cheng -Google user
6 months ago
The owner Mr Wang is absolutely the best glasses master. I have ordered two pairs (same style) of Oliver Peoples from LA, since all OP glasses are handmade, one pair of those is narrow to fit. I have found many optical shops for fixing it——send...Read More
Penny Peng
Penny Peng -Google user
a year ago
Very good experience! Thanks Wang for helping me choosing the perfect glasses! Definitely will recommend this store to my friends!
Miao Miao
Miao Miao -Google user
a year ago
Super awesome place and service! We booked an ic!berlin’s frame and the price is very reasonable than other places. They have a large variety of glasses to choose from. … More
Miao Miao
Miao Miao -Google user
a year ago
Super awesome place and service! We booked an ic!berlin’s frame and the price is very reasonable than other places. They have a large variety of glasses to choose from. The owner also helped me adjust the glasses to fit perfectly! This was a very enjoyable shopping experience
Qian
Qian -Google user
a month ago
Went to the store to buy a new pair of glasses during my last trip to the bay area ~3 weeks ago, the staff was very friendly and helpful, though they started to get busy soon after opening so better get there at 11 when...Read More
Rick Li
Rick Li -Google user
3 months ago
I wish I had discovered this store and Mr. Wang earlier! As someone with myopia, I’ve spent years searching for a reliable place, and Mr. Wang and his team exceeded my expectations in every way. The quality of service, the wide variety of frames and...Read More
Wen Sang
Wen Sang -Google user
3 months ago
When they were selling me the glasses they even did the insurance claim for me - when one of the lenses fell off the frame only after two months I bought it for $700+ - they told me “it’s normal that the frame string breaks”...Read More
Anna Li
Anna Li -Google user
3 months ago
This optical store has become my go-to for all my eyewear needs. They have an extensive selection of high-quality frames, lenses, and sunglasses, and their commitment to personalized customer service is unparalleled. They truly care about finding the perfect eyewear solution for me, guiding me through the...Read More
Zephyr Liu
Zephyr Liu -Google user
3 months ago
As someone who has owned multiple pairs of Lindberg frames, I can confidently say that Mr. Wang is one of the most professional opticians I've encountered. His expertise with Lindberg frames, particularly the buffalo horn collection, is truly impressive. During the fitting process, Mr. Wang demonstrated...Read More
Benjamin Hugh
Benjamin Hugh -Google user
8 months ago
Amazing optical shop place with tons of world top frames. Owner is so helpful with me for choosing best fames and glasses. Also amazing price for that top brands.
Mingxin Gu
Mingxin Gu -Google user
a year ago
Super awesome place and service! They have a large variety of glasses to choose from. The owner was super thoughtful and helped me pick tens of glasses frames based on my face and offered me to try on. My prescription is high and I spent...Read More
Yi Zhang
Yi Zhang -Google user
a year ago
My experience with Wave Optical is very pleasant. Not only the staff there helped me to find the best selection for nearly one hour, but also the after sale service is awesome and quick. They also helped in filling the claims to the insurance company,...Read More
Sandesh Shashidhara
Sandesh Shashidhara -Google user
a year ago
Wang was very friendly and showed lot of patience when walking through the prescription glasses. The store prices were almost 20% cheaper compared to other optical stores. Highly recommend this place!!
Lynn Wang
Lynn Wang -Google user
a month ago
First time here and got the best shopping experience ever! Vincent is super helpful!!!!
Robin Zhang
Robin Zhang -Google user
a year ago
I got a pair of glasses from Wave Optical before and the owner was super nice and helpful. I for sure will come back for another pair! I also recommended one of my friends to come here and she said the service was top notch.
Xuan Shen
Xuan Shen -Google user
7 months ago
Staff here are so knowledgeable and customer focused! Wide range of well-made frames choices. Definitely highly recommend.
Jiakang Qi
Jiakang Qi -Google user
4 months ago
The owner is very nice helped me to adjust my lenses.
sharly wang
sharly wang -Google user
a year ago
There are many types of glasses in the store, and they can be customized according to customer needs. The owner is very patient and experienced, the recommended glasses are of high quality and fashion, a very pleasant shopping experience. Will repurchase.
Quan Yuan
Quan Yuan -Google user
a year ago
Great experience, we bought sun glasses for kid and adult. They're very patient showing us different pairs, and a lot of big brands here. Highly recommend!
Y Z
Y Z -Google user
a year ago
They hang up phone simply because I asked a question in English?! The staff is so rude and unprofessional. … More
Amy Chen
Amy Chen -Google user
3 years ago
To sum up the experience, customer service was at it's worst, so stay far far away from this place if you don't want your blood pressure to rise. The owner is good at choosing glasses suitable to each person's face, but she is extremely …...Read More
Y Z
Y Z -Google user
a year ago
They hang up phone simply because I asked a question in English?! The staff is so rude and unprofessional. To reply to the owner's comment. It's not a "phone connection" issue. I explicitly asked the staff whether they carry IC! Berlin glass frame, the lady's reply...Read More
Amy Chen
Amy Chen -Google user
3 years ago
To sum up the experience, customer service was at it's worst, so stay far far away from this place if you don't want your blood pressure to rise. The owner is good at choosing glasses suitable to each person's face, but she is extremely rude....Read More

Features

Service options

check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

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