Our project was to replace the original fireplace and add cabinets, tile, lighting, etc. Having read the many 5 star reviews of Walnut Creek Fireplace, we were confident we were making the right decision. I signed the contract with Damon in January and unfortunately the...
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Our project was to replace the original fireplace and add cabinets, tile, lighting, etc. Having read the many 5 star reviews of Walnut Creek Fireplace, we were confident we were making the right decision. I signed the contract with Damon in January and unfortunately the work is still not finished (it's now May 12). One of the reasons we chose Walnut Creek Fireplace was that Damon could manage every aspect of the job, fireplace install, cabinets, painting, etc. We accepted the $17,000 bid to transform our living room. Everyone we worked with was great, especially the cabinet designer - Tom Oakes. I got a call from Damon telling me the painter was not available for 2 weeks. I was disappointed, but accepted that schedules change. Damon then suggested another painter who could start in 2 days. But Damon said I would have to pay him directly. I was a little skeptical, but asked Damon if he would hire him in his own home. Damon said he would and that his quality of work is great. That is when the issues started. The painter came 2 days later to paint the cabinets. Unfortunately, after the paint was applied two of the cabinet doors warped. The painter and the cabinet maker point fingers at each blaming the other for the warped doors. Tom was nice enough to make new doors for me FREE of charge. The painter wants to charge me more money to repaint the cabinet doors. I have no choice but to pay him to paint the new doors. I have spent hours on the phone with all parties involved. This is why I hired Damon to manage this project. Unfortunately, we did not receive the 5 star service I read about. I felt like Damon should have done more. We need to replace 1 or 2 more fireplaces in the house, but won't be using Walnut Creek Fireplace again.