Ordered a Christmas present for pick up at this location 2 weeks ago, and had my mom pick it up. Christmas Eve, I go to wrap gifts and discover that the item in the bag isn't even close to what the order was. Yes, I...
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Ordered a Christmas present for pick up at this location 2 weeks ago, and had my mom pick it up. Christmas Eve, I go to wrap gifts and discover that the item in the bag isn't even close to what the order was. Yes, I should have checked once I picked it up, but life happens and I assumed that one item wasn't going to result in an issue like this. Not only is the item not what I ordered, it's not even remotely close or in the same aisle. It's a toy that is about 3 aisles over and my item cost far more than the item I was given. I'd be a little more understanding if it was a similar item or even the wrong toy from the same aisle, but I have no idea how a game for older kids gets mixed up with a Bluey toy, that's just someone not paying attention at all. I double checked the sticker on the packaging and it had my name on it and even checked my email and verified I didn't order the wrong thing on accident.
I am giving another star for being able to do a refund online easily. I will be returning the incorrect item and will no longer use this service from this location ever again. So learn from my mistakes, don't order things here or do not leave the parking space until to check your item(s).