I am writing to formally express my concerns regarding the treatment I have experienced at your Rockford, Illinois location. Each time I visit, I feel as though I am being closely watched by your Bronson security employees. Their behavior has been consistent and unsettling, making...
Read MoreI am writing to formally express my concerns regarding the treatment I have experienced at your Rockford, Illinois location. Each time I visit, I feel as though I am being closely watched by your Bronson security employees. Their behavior has been consistent and unsettling, making both my son and me feel extremely uncomfortable. Employees have repeatedly appeared in aisles near me, greeting me in a manner that feels intentional and excessive. This pattern of behavior is highly concerning, and it has reached a point where it is affecting our shopping experience.
I want to be clear—I am not a thief. I have personally purchased toys valued at approximately **$10,000** for my son, all acquired through my own hard work. I take pride in providing for my family and will not tolerate being treated with suspicion. Especially when it's obvious.I may not appear to be the wealthiest customer, but I have no reason to steal, and I find this treatment both offensive and unacceptable.
If this behavior continues, I will have no choice but to document my experiences and consider taking further action. I have already addressed my concerns with employees and requested that they stop being so obvious in their actions, yet the situation persists. I am a respectful customer and expect to be treated with the same respect in return.
Please address this issue promptly, as it is discouraging me from returning to your store.
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