I had ordered something from online and imitated a return on the Walmart app. The app said to return to any nearest Walmart and have an associate scan the barcode for the item of return. I took it to the customer service desk and she...
Read MoreI had ordered something from online and imitated a return on the Walmart app. The app said to return to any nearest Walmart and have an associate scan the barcode for the item of return. I took it to the customer service desk and she said it was the wrong item. But she had scanned the barcode for the item that was in my hand that I ordered. Called in another associate and she said that I had to return it to Marketside. What’s Marketside? Do you mean Walmart? Then says that the computer is not working or letting her. The product was hazardous material. None of these different excuses or answers I received were found on the Walmart app where it stated I can return it to any Walmart store to get my refund back. I asked her that I would like to speak to the manager and she states I am the manager but then proceeds to call another manager for assistance…. Wonder how many mangers it takes to solve a simple solution? Anyways, he then listens to their side of the story and never listened to mine or even had a chance to explain. Cut me off by telling me to call 1-800-Walmart. I didn’t hear what he said and so I said I need that in writing, since I have a cochlear implant as a deaf and hard of hearing individual. The girl that claimed to be the manager then proceeded to give me a clear receipt and wrote down 1-800-Walmart. Which I didn’t hear the other manager say. He was mumbling his words and never spoke to me in a professional manner. They all were snickering when I stood up for myself by advocating myself as someone who has a hearing disability. They should be embarrassed and ashamed of themselves of how they treated me. Thankfully, Randy from Walmart Customer Service over the phone told me their behavior was unacceptable and unprofessional and even apologized for them for me. Referred me to a local FedEx facility where I had to pay money for repackaging and did let me return it but apparently not at a local Walmart, lol. After a successful return, I called back to make a formal complaint against the company and spoke with Raja and she was very apologetic of my experience and their behavior, and that none of this should of happened. Mentioned that she will be contacting escalation’s department and they will be investigating into this issue. Unbelievable; do better Walmart.
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