On 10/27/24 at 8:25PM, I visited the Walmart on 2770 Carson St. Lakewood,CA.
On my way to the check out, I saw a large metal bin with over 50 beach umbrellas on both sides of the metal bin, with TWO large yellow signs saying “CLEARANCE $2”....
Read MoreOn 10/27/24 at 8:25PM, I visited the Walmart on 2770 Carson St. Lakewood,CA.
On my way to the check out, I saw a large metal bin with over 50 beach umbrellas on both sides of the metal bin, with TWO large yellow signs saying “CLEARANCE $2”. I went ahead and picked up several of these beach umbrellas, and when I went to check out, as I was getting checked out by the cashier, the store’s team lead, “Helen” or “Helena”, came over and started yelling to the cashier to not override the price, and whatever price the umbrellas scan, is the price. The umbrellas were scanning at $15 each. I told the team lead “Helen(a)” that the sign shows $2, she yelled at me and told me “ customers be putting random items in random places, and those are not on sale, and I WILL NOT override anything!!!”.
She was sooooo rude, yelling at me, I took a picture of the metal crate full of beach umbrellas, and she refused to see my picture. I asked her to walk over with me to show her the MASSIVE $2 sign, and all the 50 or more umbrellas that were under that $2 sign.
I asked to speak to the manager, Helena claimed she called the manager, but the manager never showed up. And she walked by me one more time, and yelled at me, and said “ I will not override anything”.
First of all, I was not trying to be shady, I simply was taking advantage of the $2 clearance on the umbrellas.
Helena, the team lead, was a terrible example for her employees. She refused to walk over and check out the giant metal crate with all the umbrellas.
The next day I called the store manager, Lorraine ( as shown on my receipt). I was impossible to get through. The only department that answered the phone was Optometry department. I asked if I could get connected to the store manager Lorraine, and they said they dont have a way to transfer. The optometry rep took my message to pass on to Lorraine. It is now Nov, 12th and have yet heard back.
The “store lead” Helena or Helen should NOT be treating people like this. I was nice, I was understanding that mistakes happen, but she refused to go check the section with the all the umbrellas, and she yelled at me like I was the one doing something wrong. In fact, Helena is wrong, her merch was wrong, her team didn’t do their job properly and instead of fixing the problem and getting mad at them, she treated me in the worse manner.
Here are the pictures of BOTH sides of this metal crate with the umbrellas for $2.
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