I placed a grocery order for delivery. I received someone else's order. I received absolutely nothing that I purchased from a $200 order. Customer service via chat said I'll get a refund in 10 DAYS. Which is horrendous. I need groceries now, not in two...
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I placed a grocery order for delivery. I received someone else's order. I received absolutely nothing that I purchased from a $200 order. Customer service via chat said I'll get a refund in 10 DAYS. Which is horrendous. I need groceries now, not in two weeks when the refund arrives. I tried calling the store and they kept hanging up on me. When I finally got through to someone they told me it's not their issue, it's the drivers issue. And that Walmart drivers don't even work for Walmart. And told me to file a complaint with the driving company. This should be mentioned on the app, that delivery orders are handled by drivers not employed by Walmart. Order at your own risk apparently. Overall, absolutely horrendous customer service and experience. Not one employee or manager was the least bit helpful. They could've cared less. If you happen to be sick and can't get to the store, try Instacart/Cash Wise instead. Because these clowns at Walmart Dickinson will absolutely screw you over.