Went in to purchase a watch. They are kept locked up for theft prevention. No associate at or neat the jewelry counter for the 10 minutes I was deciding over which watch to look at. So I approached 1 of the 3 associates...
Read MoreWent in to purchase a watch. They are kept locked up for theft prevention. No associate at or neat the jewelry counter for the 10 minutes I was deciding over which watch to look at. So I approached 1 of the 3 associates at the self checkout for assistance. She seemed bothered but referred me to customer service. There, I stood in line and watched 2 associates helping customers, while 3 others, well, seemed bothered. Not once offering assistance to any other customers in line. When my turn came, I asked the counter associate for assistance in getting a watch. She was polite, smiled, and told me she would call an associate to the jewelry counter to help me.
I waited at that counter for 15 or more minutes while an associate was paged code 1 at the jewelry dept. 3 times. I watched other customers come & go after not seeing any associates cone to aid. FINALLY, Jimmy came. He seemed very bothered. He asked how he could help, and I calmly said, "I've been waiting for 15 plus minutes for you to arrive.". He said he heard nothing. I told him that Customer Service Dept. paged 3 times for an associate. He didn't seem to care. Says, "Oh well, how can I help you?". He then opened the cabinet and grabbed the watch I wanted to see, and instead of allowing me to actually look it over to decide if it's the one I wanted, he goes straight to the register. I asked if I could take a better look first, sir. Ultimately, I bought it. When I went to insert my card, there was a "How was your visit" with stars to choose on the screen and as I went to enter my choice, he quickly skipped that screen on his end of the computer.
The point is this. 1 out of 8 of your associates that I was in the vicinity of actually seemed to care about the customer.
Walmart, you definitely need to do a better job on screening new hires or understanding the demeanor of your current hires. I come from a customer service background, and yours needs work!
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