(Long explination) I went through the self check out, I was tired and wanted to get out of there and the machine wasn't able to give me all my change, so the machine owed me 75$ and the machine only spit out a 5$ and...
Read More(Long explination) I went through the self check out, I was tired and wanted to get out of there and the machine wasn't able to give me all my change, so the machine owed me 75$ and the machine only spit out a 5$ and a receipt saying it couldn't give me the rest of the 70$ it owed me, most the machines were "card only" for paying options, but I hate using my card. And this one machine i was pointed to by the gentleman watching over the self check out was available for cash purchases which I thought was cool of him to point it out to me, ANYWAYS so I took my receipt to the customer service and they got right on making sure that the machine was changed to card only right after I left the machine and they got me my 70$ back. Though it was inconvenient, the customer service was awesome, and I appreciate that more than anything. They weren't rude, they didn't act like I was the problem, I wasn't freaking out on them, maybe this was why they were really cool, they were likely expecting me to throw a fit, cause so many do. Ive got to give these Walmart workers a little credit, they deal with some miserable people who want to make everyone pay for their misery, so to see a smile on Walmart greeters faces and they ask how we are doing like they know us, and for them to get right on getting the problem fixed made me really calm and happy and worth giving the compliment. They must have hired new people or trained them better. There are a few lovely ladies that work here that I adore, and I've only experianced a few crappy employees here who act like you are bothering them, but I havnt seen them for a while. Maybe they dont work there anymore. I hope not. Or I hope they realized how important customer service is.
Truth be told I'm not always a fan of Walmart, especially the one here because usually it's dirty and nasty, and some products are screwed up or open or in the wrong place because of nasty people in this area that have no respect for anyone or anywhere and let their kids thrash the store or they put somthing they dont want in the wrong isle instead of taking it back. The Walmart I frequented up north (I moved here from Idaho a couple years ago) wouldn't have put up with that. They kept everything really clean and picked up and stocked properly. And it looks like they are trying now at this location in McComb to do the same.
I can see things are being taken care of more often that hadn't been before. More people are dealing with customer service issues better too.
Dear WALMART, I hope you read this...... one bad thing (not a threat just a plea)
Please don't make it impossible for people to use cash to buy their purchases and please don't make the store here in McComb, MS have to mostly use the self check out. I REALLY REALLY MISS being able to go through a check out line and deal with a person face to face and not focus so much on rushing and if I scanned stuff properly and feeling like I'm doing somthing wrong when somthing doesn't scan or it does and I put it in the bag but the alarm says I bagged somthing without scanning it. If you do want to continue making it all this impersonal I will elect to start shopping somwhere else, people who slend money in your store shouldnt be forced to ring up and bag their own stuff if they dont want to. And the "card only" thing is really ruining it for me as well.
Keep up the good work employees at McComb, MS, location! I noticed and I appreciate you!
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