I used this pharmacy for a little over a month, and I will never use them again. Keep in mind all of this occured during a 5 week time frame. Within those 5 weeks I dealt with several employees being down right rude and pretentious....
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I used this pharmacy for a little over a month, and I will never use them again. Keep in mind all of this occured during a 5 week time frame. Within those 5 weeks I dealt with several employees being down right rude and pretentious. The pharmacy is completely unorganized and most of the staff do not seem to have much of an idea of whats going on. They have repeatedly misread/didn't pay attention to the refill my doctor faxed over. I had to ask my doctor's office to fax the same prescription over 3 times, and they were still unable/unwilling to fill my medication properly. I have used the same doctor for years, and have been on the same meds for years and have never encountered an issue until I came to this pharmacy. They tried to tell me my doctor didnt send over the prescription correctly, which seemed unlikely, like I said this has NEVER been an issue. I gave them the benefit of the doubt, called ny doctor, and lo and behold, it was not a mistake on my doctor's end. When I called and talked to the pharmacist (after receiving a text telling me my refill was delayed and to call) to find out what the issue was, she was immediately rude to me. I understand that there are certain protocols, but there is no excuse for the way I was treated. I was belittled and aggressively interrogated about the dosage i take, how often I take it, when I take it, etc. She went on to tell me how she has no other customers that are prescribed to this particular medication the way I am. First off, she is not a doctor. She is there to fill prescriptions, not to reprimand a customer based on what their DOCTOR prescribed. Secondly, it is incredibly unprofessional to talk to me about what her other customers do or do not do. I am honestly not a confrontational person, but I have never experienced customer service as bad as this. If you are unable to conduct yourself in a professional manner, and unable to provide at least somewhat friendly customer service, you need to find another job. I will be contacting corporate based on my experience.