Edited 03/24/2023
I wonder how long Google reviews go at this point.
I found out that Matt is a trainee. However, my patience and well-being go over my understanding of someone. If you need anything over the phone, ask to speak to someone else.
I'm not a fan...
Read MoreEdited 03/24/2023
I wonder how long Google reviews go at this point.
I found out that Matt is a trainee. However, my patience and well-being go over my understanding of someone. If you need anything over the phone, ask to speak to someone else.
I'm not a fan of Dez/Debs attitude, she is uncouth, rude but does her job. She at least found other pharmacies for me to pick up my medication.
Matt still provides unclear, ineffective statements, has lied when my prescription would be ready. When I asked if he could fill another medication of mine as well, he failed to do this.
I shouldn't be going off and on my meds like this and any pharmacist should be aware of that. I asked to speak to a supervisor but I did not get one.
Edited 03/11/2023: yeah this pharmacy is just so underwater. Almost every month, I send in my prescriptions about 6 days before I'm out. They do not have it filled by the time I need it, won't do short time fills of my mental health medication. I've been out 3 days, called in last night and spoke with Matt. He put me on an 8 minute hold to talk with the pharmacist about my meds. I waited, he said they'll be ready tomorrow.
Today, I called to check on the fill since I have not received a text. The lady I spoke with who did not state her name, told me they are out of stock and won't have any until next week. NEXT WEEK? HELL NO.
She let me know that I can call other Walmarts to have them pull over and fill. Luckily, I have someone who can pick up for me otherwise I'd not have my meds until next week.
Inept, rude, and this tells me that the pharmacist on duty last night did not know their stock which is alarming as hell. Fill your meds elsewhere.
Last year 2022
- Pre-pandemic, this was one of the best pharmacy's in Lakewood. Now, things have gone to hell. I'm not sure who is left. Tracy is extremely rude. If I could avoid her, I would. Ryan is your guy, though. He is absolutely the sweetest. He's compassionate, thorough, goes above and beyond. I feel like I matter and I'm not just another prescription to fill. I sincerely hope he continues with schooling to become a pharmacist. Anywhere would be damn lucky to have him. That said, I'm tired of my meds being pushed out. I put in my med order on Monday. Today is Sunday and I am out of three important medications. They won't do partial fill either.
Stay away if you like having your meds on time and if you like good customer service.
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