This might be my first one star review. I was trying to refill two of my medications several months after moving to the area. One medication is monthly, and I've refilled it before without problems. The other is PRN, and I hadn't refilled it in...
Read More
This might be my first one star review. I was trying to refill two of my medications several months after moving to the area. One medication is monthly, and I've refilled it before without problems. The other is PRN, and I hadn't refilled it in awhile. I ordered my refills online with no problem. When I got to the physical location after the meds were ready, suddenly they had no record of my PRN. As I'm trying to troubleshoot this with the woman at the desk, the metal curtain starts coming down on my husband and I. I say something like "Jesus, move honey!" And he looks up and says "Oh god!" Because it's coming down right on him, and the store associate just laughs and says "oh, it's fine.". So then the woman helping me called my previous pharmacy in my hometown to try and figure out what was going on, but they wanted to speak to the pharmacist. She asked what the pharmacist's extension was, and the pharmacist replied "Amy, what are you even doing? It's time to go to lunch!". So she turned back to me and apologized but just ended the transaction then and there, because "we have to go to lunch". So now we wait, because I need my medications, and these guys just decided to stop the interaction halfway through. I'm really disappointed in the customer service here.