Walgreens Hayes - Krystal--a pharmacy tech at this location- was so helpful in helping me to acquire the prescription for Entresto for my mother who was not feeling well on the day we visited the pharmacy. Unfortunately, a Walgreens pharmacy tech in Williamsburg had entered...
Read MoreWalgreens Hayes - Krystal--a pharmacy tech at this location- was so helpful in helping me to acquire the prescription for Entresto for my mother who was not feeling well on the day we visited the pharmacy. Unfortunately, a Walgreens pharmacy tech in Williamsburg had entered incorrect information for the Novartis-provided ID number, PCN and Bin # we had provided which made it so my mother's medicine was rejected by Walgreens' system. I had to travel to Hayes-about 35 minutes away--that day to check on my car that was being repaired at a collision shop nearby and just so happened to call the Walgreens in Hayes where I got Krystal on the phone who was so very different than the pharmacy tech we had spoken to in Williamsburg. Krystal made sure that she entered the correct information for the 30 day trial for Entresto so that my mother would have at least some relief from the donut hole that she experiences each year because of Medicare. We were able to find out because of Krystal's thoroughness that the pharmacy tech near where we live in Williamsburg had entered the wrong information (which I am concerned he did on purpose) which made it so she was not able to get the medication when he inaccurately ran the Entresto information we had provided him. We're so glad that Walgreens had a thorough and patient and empathetic tech in Krystal as we spend hundreds and hundreds of dollars there each year and our insurers spend thousands. My mom is a retired employee for the state of Virginia (Norfolk) and former state college professor. I am a state employee, and my ex husband is a retired military and federal government worker. Thus, all of our insurance and the insurance for our children is all government insurance. It is not free insurance and all of our prescriptions are with Walgreens so if we had not had a more detail oriented and empathetic tech in Krystal who realized that there was an exception to being able to still have government insurance and still access the trial, we simply would not have been helped and would have had to pay $600. I suspected that the pharmacy tech in Williamsburg had entered the information incorrectly in order to prove a point that he was right at the expense of my mother's health (I had told him the manufacturer had guaranteed what they provided me would work after he had adamantly indicated it would not work.) I had handed him my phone where he could see the information clearly and was passively aggressive rude and tried to make it seem as if we were poor people who had government insurance by announcing multiple times pretty loudly that our government funded insurance was preventing us from qualifying for further assistance. Because of him, we had planned to move all of our prescriptions from Walgreens over to Walmart. The tech in Williamsburg was curt and did not seem as if he wanted to help my mother or me. Krystal did in minutes what it took me nearly an hour to try to get him to do unsuccessfully. When you get hard-working and accurate employees, companies should reward them and I hope that is what Walgreens does with Krystal. I do not know what work quality and customer service she provides all the time but for us she was absolutely excellent and made me wish she was in the Walgreens near me.
Curbside pickup 
Restaurants
Hotels
Services
Stores
Lawyers
Health
Things To Do
Churches
Transportation
Walmart