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Walgreens is a walgreen in Decatur, IL.

Walgreens Review Summary

The summary is generated by AI, based on reviews.

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2.7
(29 Reviews)
5
4
3
2
1
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Liz
Liz -Google user
10 months ago
I am leaving this review after having an awful experience at another walgreens pharmacy in town. I realized I need to leave one for my regular pharmacy. They are kind and patient. They explain to me if something is delayed and you can count on...Read More
Christine Neisslie
Christine Neisslie -Google user
8 months ago
The pharmacy dept at Walgreens on Ash in Decatur Il is the most mismanaged I have ever experienced. I was given misinformation in addition to poor and rude customer service. I shall see how my situation is resolved and place another review. I suggest no...Read More
Ellie Hopper
Ellie Hopper -Google user
2 years ago
went to this pharmacy for over a year, never had issues until recently. have now waited over THREE weeks for my prescription to be filled, with my doctor sending the prescription over multiple times. Claiming its both, "ready tomorrow" or "not in the system". Personally...Read More
Cyndi Van Lyssel
Cyndi Van Lyssel -Google user
4 years ago
I was due for reorder of my prescription.....it was ordered two weeks before I would run out. I kept checking on the order.... I went in to the pharmacy to check two times. Finally the young lady told me that my order was...Read More
Logan Hamilton
Logan Hamilton -Google user
2 months ago
If I could give the management and staff a zero star rating that would be more accurate
Carl Johnson
Carl Johnson -Google user
7 years ago
Don’t count on your prescription being ready on time. My scrip was called in 4 days ago, and still was not ready when I came by to get it. They could probably cut half the volume of customers at the drive thru...Read More
Ryan Travis
Ryan Travis -Google user
2 years ago
Walgreens has cut it's pharmacy hours, frequently requires you to use the drive thru, and no longer opens on weekends - this after the nearby store on Pershing did the same thing. Might as well use mail order!
Ralph Schultz
Ralph Schultz -Google user
10 months ago
Been shopping Ash Ave store for years, and have never had any problems with scripts, or anything else for that matter. Maybe a little pricey but you're paying for convience. Catch the sales.
Blair Bruns
Blair Bruns -Google user
2 years ago
Poor customer service. Untrustable. Wife had a C-section and needed pain meds filled. Hospital sent it over around noon. I had to go back twice and they weren’t able to fill by the end of the day. I can’t risk not being able to have...Read More
Konrad Nowak
Konrad Nowak -Google user
3 years ago
If I only could I would give negative star. I work for instacart. I could not find one item so I politely asked where can I find it. I got really rude response that "we" should do our own groceries. I felt embarrassed and I...Read More
Vickie Gray
Vickie Gray -Google user
4 years ago
I called to ask about am immunization I needed DTaP. I'm not sure who I talked to in pharmacy, but he was rude, didn't want to accommodate me at all. I asked about a good time to come in, and he rudely said We are...Read More
Joseph Webster
Joseph Webster -Google user
2 years ago
My wife had a spider bite and was prescribed an antibiotic that is known to cause problems with those who are allergic to penicillin. The doctor didn't catch that for some odd reason, but the pharmacist did. Very grateful to Walgreens and the pharmacist for...Read More
Joshua
Joshua -Google user
a year ago
The one star is strictly because of the older black lady that works there. She is about as rude as they come and should not be working in customer service. Hopefully someone that works there or her sees this. She's rude!!
D C
D C -Google user
2 years ago
Went to get COVID shot, scheduled appointment for 10am, didn't get shot until 11am. Pharmacy wasn't busy. Why have an appointment if you're not going to keep it?
Abby Richardson
Abby Richardson -Google user
6 years ago
Even when they are busy the pharmacy is always polite and work as quickly as possible to get the prescriptions done. I would rather wait in line here than go somewhere else and have to deal with rude people in customer service.
Stephen Logan
Stephen Logan -Google user
7 years ago
Dropped of script at noon. Provided my updated insurance info. Said id be back at 5 pm. Theg daid theyd have it ready. Waited in drive thru line with 3 cars in front of me 5:00. Fonallu got up to window at...Read More
Ethyn Tibble
Ethyn Tibble -Google user
2 years ago
Had an absolutely great experience at this Walgreens. Customer service was unparalleled and they made my prescription pick-up process as easy as ever. Definitely recommended.
Lindsay Roman
Lindsay Roman -Google user
2 years ago
Clinic sent our prescription here accidentally instead of Walmart. We mistakenly believed them when the pharmacy tech told us it was ready over the phone. It wasn't, it wouldn't be ready for over an hour.
Megan Alder
Megan Alder -Google user
6 years ago
If you call you get out on hold for 15 mins or more before you can speak to a pharmacy worker. Every month they have to order my prescription, it's never ready when they say it is. Switching pharmacies now. Been with you guys...Read More
Julie Parrish
Julie Parrish -Google user
5 years ago
Pharmacy is less than capable. Misfill my insulin prescriptions. Poor communication with delays. Changing pharmacy to CVS

Features

Service options

check icon Curbside pickup
check icon Has online care
check icon Delivery
check icon Drive-through
check icon In-store pickup
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments
check icon SNAP/EBT