This is my go-to store. I usually have great service. But on one particular day, Dianna was unprofessional, rude and very impatient with me. I know exactly what the prices are of the items that I'm buying. She was disputing this with me. I chose...
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This is my go-to store. I usually have great service. But on one particular day, Dianna was unprofessional, rude and very impatient with me. I know exactly what the prices are of the items that I'm buying. She was disputing this with me. I chose not to purchase the items that weren't ringing up correctly. I tried to be helpful but she was not. I was using coupons, a gift card and then my debit card. Now she appeared frustrated and overwhelmed. I couldn't get out of there fast enough. My next visit was the complete opposite. Sean rang me up and was so pleasant. When we ran into a glitch, Fred came over and fixed it with absolutely no problem. He was so professional and helpful and the both of them made my shopping experience a much more enjoyable one compared to the last time. Which is why I choose to give the rating that I did. I want to make sure that they both get recognized for their outstanding level of customer service. As for Dianna, she needs some additional training on how to provide better customer service. I'm still going to shop here. Hopefully it will be on the days when she's not working. I did find my OLLY Women's Vitamins that I was looking for.