If I could give zero stars, I would. The pharmacy staff is actually a joke and have no clue what they're doing, and they are extremely rude. Yandy, specifically and some other girl with an accent. I arrived to pick up my medication, which I...
Read MoreIf I could give zero stars, I would. The pharmacy staff is actually a joke and have no clue what they're doing, and they are extremely rude. Yandy, specifically and some other girl with an accent. I arrived to pick up my medication, which I received notification was ready. I go to give the girl w an accent my express scripts card which apparently needed a PCN number. She refused to release it without. Meanwhile my family uses walgreens for express scripts and never had this issue. I end up having to call customer service to retrieve it. Fast forward about 20 mins i finally get it, now apparently it is being rejected. With a smirk on her face, she tells me I have to come back after lunch, mind you I have literally been there for over an hour at that point. Now Yandy comes over and tries to help her process it and it is still being rejected. Yandy gets a disgustingly nasty attitude with me and tries to tell me to sit down and was extremely unprofessional and rude. I refused to leave until I got my medicine because I at least wanted some explanation of why it was being rejected?? Similarly, it was 1:25 (they close for lunch at 130) and I had been there for over an hour trying to get ONE medication?? That is ridiculous and talk about lack of customer service. They end up taking my phone to speak with the customer service pharmacist in order to try and process it. They were finally able to get it through. Come to find out, the whole reason it was not going through was because she put it under Medicaid & the convo was overheard of the girls saying to each other "why would you enter Medicaid? She's 24, Medicaid is for 65 and older??" So in the end it was their error. No apology, no change in attitude. They smirked and snickered the whole time as if they don't know how to do their job. LOL. Pathetic. I will NEVER be using this Walgreens again. 2 hours wait almost for THEIR MISTAKE!!! Save yourself the time and energy and take your business elsewhere. I am highly annoyed and disgusted at this experience. Walgreens, and these unbearable pharmacists I dealt with - do better.
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