Walgreens in Grants Pass

As a senior and not really knowing technical devices I was at the photo department in Walgreens in Grants Pass last week. I was looking at directions on how to print out pictures from my phone. Out of nowhere a young lady who worked there named Kelly came up to me and asked if I needed help. Wow!! No one does that anymore. She showed me how the screen worked and then asked how many copies I needed? Just like that I had my pictures!! No one wants to help much less care about their customers in Any stores. Kelly is delightful and I will be back to shop due to her kindness. Thank you Kelly!

Worst pharmacy in GP! Wish i could give no stars. Staff is friendly but.....Once they tried to charge me 700.00 for a prescription. Went to a walgreens in next town and only paid 130.00 for the exact same prescription. They never have enough of a medication so i always end up getting partial refills. This time i went to pick up a prescription anddue to insurance issues i had them hold it. Went back 7 days later (prescriptions are held for 10 days) and they only hada partial refill available. 2% of my prescription to give me. (3/180) What happened to my full prescription 7 days ago?? Did they give it away? Had to wait for them to order more. These issues happen 90% of the time with this pharmacy.

My visit 8/7/24 around noon..An awesome young lady answered my call inquiring about Primatene mist- she checked backstock- put 2 at register for me and was just the most pleasant helpful kind human Ive encountered in retail in a long time. I didn’t get her name but she is a brunette probably in her 20s with a great smile and a super personality. She went the xtra mile for this asthmatic old guy and deserves recognition.

Very dishonest place. I don't live here. I don't shop at Walgreens. I walked over to get something cold to drink and the prices they list are intentionally incorrect. 2 for 3.50 should mean 2 for 3.50, not 2 for 3.50 if you give us a valid phone number, name, and email address. Why do I have to give you my personal Information for you to honor your listed price. I hope you go out of business. I will never step foot in any Walgreens again. It's not about the 3$ price difference, it's about the principal. No business is going to "lose" profit. They make more money selling your information than they do with the sale. Absolute criminals.

I very rarely give a poor review, but I feel compelled to help others avoid this specific pharmacy, so they can quickly get their prescriptions filled without issues! I've never experienced such poor service at a pharmacy. Walgreens never filled my order, I had gone back twice upon their request, and the last time the pharmacy cashier said they were closed and I needed to leave (it was only 6pm). Her tone and hand gestures were completely rude, I was very polite and asked a couple questions, which she didn't want to answer, but made it very clear she wanted me to leave. So I called the doctor and asked them to send the prescription to RiteAid, which they quickly did. The people at RiteAid were so kind and helpful...very good customer service. Therefore I would highly recommend anyone to go to RiteAid first when in Grants Pass, Oregon instead of Walgreens. I always go to Walgreens in my home state, but it's definitely not the same experience, so save yourself the hassle and go to RiteAid!

From the corner of happy to healthy to UTI and hold your pee. Went after work around 6:45 p.m. to stock up essentials for my med cabinet, first aid and supplements with my HSA card, at least $400+ in shopping and was told the bathrooms were closed. No sign , nothing to indicate this except they were locked. I couldn't hold it so left to use a restroom AND do my shopping elswhere

2x month. I call in prescriptions. I go to store after suggested pick up time, wait in a LONG line. EVERY TIME!!!! 2times a month! And the order is not ready. Even if I go in a few days after it was to be filled. Then I have to wait in long line again. Difficult because I'm a caregiver for someone I cannot leave alone. The excuse is there are not enough employees. If a prescription says it's to be filled on a Monday, why is it still not ready on Friday? Horrid horrid horrid experience twice a month!

I am in the midst of my 2nd TKA and have to use Walgreens with my Medicare/UHC insurance. 1st knee replacement Post Op Meds were called in to Grants Pass Walgreens from hospital on 12/14/2023 so I could pick them up on way home next day. Meds were not ready until 12/19/2023 with no concern just stating short staffed. 2nd knee replacement refill of pain meds called in to Grants Pass Walgreens on 3/28/2024 and it's now 4/2/2024 and I have waited in pain 5 days once more. Their response is they only have 1 pharmacist. That is unacceptable for us to hear and wait for meds. I am a retired RN, and wonder how it would feel to tell you that I only have 1 nurse today, so your loved one will probably not recieve their meds today, again. We would have been shut down in the nursing field if this ever happened, and were mandated to hire traveling nurses. NOT HAPPY.

Sadly I need to agree with other folks at this time - avoid getting your prescriptions filled here or signing up for vaccinations (it just took 45 minutes wait for my preschuled appointment).During that time I got to hear the staff talk about how tired and really didn't want to be there, but would rather be home watching TV. Very unprofessional.Best for last when I asked about my prescription and why it was delayed, they told me that the pharmacist did not agree with my prescribing doctor and that my doctor had to contact the pharmacist before they would release the medication - I've heard a lot over many years, but never this one.So, if you have other options, stay away from here, at least for now - this is the third pharmacist in a year so who knows

I wanted to share an experience I had that would probably have been an unpleasant one if it weren’t for the amazing actions that one of the female workers chose to do;So I never really knew about the rewards you get and how you get money for purchases and what not so when they told me about it I signed up for it of course who wouldn’t? And so after gathering up some cash rewards I finally wanted to redeem them and I had no money for cigs so I thought it would be great if I could use the reward money for that, well low and behold the woman tells me that that is one of the things you can’t buy with the rewards (wish I knew that beforehand) she stated you cannot get any tabbaco products or milk/dairy products with the money you get as rewards, but anything else you can use it for. I was only there to try to get the one thing and so I basically said well that sucks thanks anyways I guess and I went to go out the door, and all the sudden I hear the other woman say mam here and she literally gave me a pack of smokes that had a couple cigarettes in it because I wasn’t able to purchase the cigs with the reward cash and what not hands down amazing woman right there and she deserves a raise! She had brown hair was rather fair skinned, how I wish I could have gotten her name so that she could be recognized more for her amazing humanitarian soul!

Should be a minus 5 stars!! On hold for 2 HOURS then hung up on!!!!! I will never have an RX filled there again!!!!OK… I have to now apologize, my spouse physically went there and my same day RX had been filled. Thank you for that! They definitely need to hire more people to help the pharmacy staff!! They definitely need to have someone manning the phone. Initial contact with the public is huge!!

Clean, well organized storeLady at front check out on Saturday could use an attitude adjustment. I'm older as well and not that fond of working with the public, but being nice to customers seems to make your day better. When you are nice, you don't have time to be rude to people.

It was a good shopping experience this morning. The store is clean and organize. The associate who helped me in the checkout counter was very thoughtful. I wish I can remember her name but she has short hair. She was polite and helpful. The store seems short staffed just like any other walgreens, but if you have an employee like her, the customers will always be understanding and grateful.

Well… first time attempting to get a prescription. It was sent in at 9am and I arrived and waited for close to 30 min in the drive thru line. I was told it was not ready and that I could go in and wait. I was told it may be another 45 minutes of waiting inside and they would see if they could get it done by the time they close at 6pm. My other option was the next day.Taking my business elsewhere. I needed the meds today and thought an entire work day would have been sufficient time. It’s sad that they cannot find enough people to work and get things handled in a timely manner.Walgreens across the country seem to be having the same issues.

Pharmacy specifically. Short staffed, the phone is not answered, drive through is closed. I do not at all blame the workers, I blame the company. I think I am going to change pharmacies because the company doesn't look like its going to be fixing anything soon and medication is extremely important for people. My medications have been shorted meds, have been over a week late being filled, and if I am without some of my meds, I will suffer. (Again, this is a company issue. The staff is great and does their best.)

I received my first Shingles vaccine here and the pharmacist was wonderful. I tried to get my second dose of the vaccine today and the encounter was completely unprofessional and beyond frustrating. Their website says vaccine walk-ins are welcome and that's what I was told when I got the first dose. I stood in a long line only to be told I had to schedule online, so I used my phone to connect to their website where I ended up in a loop of answering the same question and it would not go any further. I stood in the long line again to ask for assistance. The counter person sent me to the pharmacist who said she "couldn't touch" my phone. I told her she didn't need to touch it, just tell me how to navigate this loop. She was very short saying she couldn't help me and I could call the 800 number for help. The lady at the 800 number was very polite and stated this pharmacy did walk-in vaccinations and they should accommodate me. I explained exactly what transpired. She assured me that was not policy and read Walgreens policy to me. I went back to the pharmacist and asked the lady on the phone to repeat what she just told me. As she was repeating the policy to the pharmacist the pharmacist very rudely kept interrupting and talking over her, not listening. I asked the pharmacist to stop interrupting and listen to the lady on the phone. Instead, she grabbed the intercom and requested manager assistance, turning away and blowing me off. The floor manager then came and her first words were, "I can't help you with anything in the pharmacy." I explained the problem and wanted her to hear what the lady on the phone said about store policy, but she was no longer on the line. The floor manager apologized and recommended I call at 8am tomorrow and speak with the store manger since she couldn't do anything. I told her that wasn't convenient as today is my day off and since they advertise walk-ins are welcome I was very unhappy that I just wasted almost an hour of my time because of their faulty information. She too cut me off, smugly asking me to "Take a minute to breathe" and she'd give me some other avenues for resolution. I stopped without finishing my sentence and gave her my undivided, uninterrupted attention. She then repeated what she'd already told me. I looked at her with a questioning look and waited. When there was no further response, I asked, What are the other avenues?" She looked puzzled and replied, "that's it." At this point I could not believe this entire experience just took place. I said thanks. You just wasted even more of my time repeating what you already told me. I told her the customer service was terrible and their website information and corporate policy should match store policy and left.I went home and accessed the Walgreens website on my home computer. They showed appointments an hour and a half after I was there! However, after my treatment and the pharmacists disposition, there was no way I wanted her sticking a needle in my arm. I called my insurance to see if I could get the 2nd dose at a different pharmacy. After confirming I could, I went to Fred Meyer's website and scheduled an appointment. I recently switched all my prescriptions to Fred Meyer and they have been fabulous.Walgreens bought out the pharmacy I previously used and it has been a terrible experience for myself and everyone I talk with: long lines for pick up inside and drive thru, long phone waits with dropped calls, but today was the icing on the cake. I tried giving them a chance since the switchover has been hectic and they have been understaffed. Before embarking on the buyout at a time when there are labor shortages nationwide, some careful planning would have been a good idea. I can deal with waiting and give grace in situations like this, but polite customer service is key. Needless to say, I will not be back!

Ordered a brand of drug that didn't have talc (asbestos), but the pharmacist Cyrus decided to cheat me, and ship a brand that had talc. This brand was arranged by Walgreen's Regional manager who spent a substantial amount of time, and effort to have the drug shipped from a warehouse back east to the warehouse that serves Grants Pass, OR, but the Grants Pass Walgreens decided to ship the wrong drug anyway. I telephoned Grants Pass Walgreens on 11-27-23, spoke to the pharmacist Cyrus who was defensive, and said that's the way the doctor wrote the prescription, but the doctor's prescription could have been filled with the right drug since prescriptions don't typically indicate a brand specific. I'm no expert so even if the prescription was wrong, the pharmacist had an obligation to either request a corrected prescription from the doctor, or notify the patient, and failed to do either.This is a bad pharmacy with a very bad, and dangerous pharmacist who works there by the name of Cyrus.

If I could give less than 1 star, I would. They need more help and have for a very long time. Staff is unhappy and you can tell with their attitudes towards customers. It's the worst pharmacy I've ever dealt with. Every aspect of healthcare in this town is terribly insufficient. I was actually on hold while writing this review and after 47 minutes, they picked up and hung up the phone. I can't believe what they're allowed to get away with. What a joke. They don't care about customers or their customers health at all.

The people who work in this store seem to be very un-happy people. I have experienced very poor attitudes by several employees. This tells me that there is a management problem. Looking at the reviews it also seems that the corporate office cares very little about how their customers are being treated. The manager should have some sort of accountability but it seems there is none. Very poor management to say the least. In fact... I doubt any employees from corporate on down will read any of our reviews. Truly sad for a well known company and household name.

I’ve never been on hold for less than an hour, and I’ve still never spoken to anyone at the pharmacy by phone because they just hang up on you once it’s your turn. I’m boarding a flight in three days and my prescription is out of stock. I have no idea if they’ll have it in time and can’t find out because I can’t ask. I can’t even have it transferred to another store because I can’t get in touch with a human being unless I go to the store in person and wait in line over an hour just to leave empty-handed. I’ve used Walgreens in three states and never experienced anything like this. This place is a nightmare.

I've been a customer of Walgreens for a number of years. Generally, I am satisfied with their service. I very rarely go in the store. Rather, I choose the drive through, which has good service. But, the phone service I get repeatedly could definitely be improved on. Today I called, listened to the automated recording, and chose "other". After waiting a longer than acceptable amount of time, someone answered and then I got disconnected. I redialed, went through the same process, waiting a long period of time, again someone answered and when I explained why I was calling, I was told I needed to speak to a pharmacist. I was on hold for quite a while. Then a line started ringing as if I was actually going to be able to ask my question. Instead, the phone just rang and rang. Out of frustration, I just hung up. This is a business! Is it to much to ask for better phone service?

This local Walgreens should be so much more efficient than it is. I have been to several different Walgreens across the country and yet my own local the worst customer service anywhere. I even use mail order thru Walgreens but one hand doesn't know what the other is doing. Call insurance orders don't seem to be ready at a given time. Many excuses as to why not ready. Sometimes drug availability is another problem. Staffing issues become my problem not acceptable. Very frustrating place to deal with my medications that is a very important aspect of my life.

The store is fine, the pharmacy is a mess though. We went in for vaccines for the kids. There was a mix up in our appts, and they still saw us (which I appreciate), but huge long lines, ridiculous waits for everyone, and the room they administer the shots in is dirty and unprofessional. We were there waiting for over an hour (and no one else was getting shots - it’s not like we were waiting our turn. Took them 20 minutes just to print 3 pages of paperwork for us to fill out.) While we were waiting with our kids, another parent came in with his kid for a 1:30pm apt and was told to come back at 2pm, that they don’t do shots between 1:30-2pm. He showed his appt info for 130pm and they replied “Nor happening, come back at 2:05pm.” A friend took their kid in for a vaccine appt over this weekend and they were turned away stating they were doing drive through service only, despite having scheduled an appt online. I had a booster shot cancelled on me with no notice for the same reason 2 weeks ago saying they were doing drive through only due to staffing problems, but at least I got a call first. They are clearly super disorganized, struggling with staffing, and online appts are frequently ignored.

I have been a customer of Walgreens pharmacy for more than 20 years. Recently, this pharmacy cancelled my Rx and wouldn’t refill it despite multiple requests by my doctor and my insurance company. I suffered medical side effects of going without my medication for more than a month while we all tried repeatedly to get my Rx filled. This was no easy task since this Pharmacy doesn’t answer the phone; they leave you on hold for an hour and then disconnect your call. Sadly, I have now had to transfer all my prescriptions to another pharmacy to prevent further issues from going without my medications.

I moved to the area 5 months ago from Southern-ist California to live with my aging Mother. I frequent this store - and the Safeway- and must say that the staff here , both retail and pharmacy staff - have been some of the kindest and most helpful people I’ve encountered here in Grants Pass. They are all incredibly patient and kind, as well as being helpful. I appreciate this store and highly recommend it.

I've had an appointment for two (2) weeks to get my Covid vaccine. Online appointment made for 7:30 pm. I arrive at 7:15 only to find the store closed. An employee tells me that the pharmacy closes at 7 pm..... then why did I have an appointment for 7:30 pm???? Poor, poor management!!! They've totally lost my business. A one star rating is being very generous

Ordered same day pick up Christmas Cards on a Sunday and status just kept saying fulfilled to i waited until Tuesday afternoon(I assumed they were busy/short staffed) and it still wasn’t fulfilled so I tried to call multiple times and phone kept hanging up, so I went into the store. Big sign saying orders would be delayed but no one at the photo center to help. No mention of delayed orders online. Called again on Wednesday finally got through and was told the Christmas Card paper was out of stock and they would maybe get it on Friday. Friday came around, got a call and missed it.. didn’t leave a voicemail. Called back and they said they didn’t get the paper in so they cancelled my order. So frustrating that I was not told the day I ordered them or even the next day that they wouldn’t be able to fulfill my order. I called Medford and they are fulfilling my order.. also not sure why this option wasn’t offered to me either.

I'm from minnesota and still have a minnesota license. I'm 28 years old. I've been to this walgreens a few times and never had an issue. Until tonight I walk in there at around 9:30pm I wanted to buy a pack of cigarettes. She asked for my license so I gave it to her and she was nothing but rude and after a minute or two she says my license looks fake and refused to sell me a pack of cigarettes. I don't even care about the cigarettes, but the fact of how rude and unprofessional she was. Just that one employee made me change my mind about coming here. I'll take my business elsewhere.

Nightmare!! Our prescriptions were all transferred here when BiMart closed. They can't handle it!!Both yesterday AND today, I was on hold for 55 minutes. When it finally came to be my turn, they never answered. They just disconnected the call. 2 days in a row. It had to be intentional. This is ELDER ABUSE!!Two months later and NOTHING has improved. Waited a week for a cardiac Rx to be filled. He is on his last day of meds. Online and phone both have said it's being "processed" for days. My husband will die without these meds. I did learn how to be connected to the store mgr who did check and said it is being filled today. When I asked him why it took a week, he asked if I had 15 minutes to listen to his reply. He proceeded to very condescendingly tell me that "there is this thing called the pandemic" He continued to tell me how people would rather stay home than go to work, etc, etc. I told him that I understood there was a staff shortage. He proceeded to tell me that I know nothing about staff shortages, etc, etc.When I asked why one prescription was filled and the other wasn't refilled for more tha a week he started blathering about Pharmaceutical companies and insurance companies, etc, etc...making it up as he went along. I do appreciate that he seems to have gotten someone to fill my prescription, but I don't need his lectures when I have someone here at home who has had 3 heart attacks, is 84 years old and will die without his meds. Come on Walgreens, get your act together or CLOSE!

I see many people having issues, and I can't speak to those as they're not my pharmacy. What I can speak to is the manager, I believe his name is Bruce. I came in pretty hot because nobody would tell me whether they had covid test kits in stock. He assured me that is not there policy, and promised to make sure the staff understood that. Very impressed with his professional attitude as it's always easier to be defensive and a jerk to someone unhappy. If I didn't see so many issues re this pharmacy I'd change because of this one experience. We're in a small town, and if u think Walmart, Safeway, Fred Meyers is better, good luck. I appreciate his professionalism. I would not have gotten the same respect elsewhere.

The photo department. I am very pleased with this department. I have ordered thousands of pictures for years. I am never displeased with the quality and the customer service employees. I always recommend Walgreens Grants Pass and have even ordered photos on line and had friends pick up the pictures out of state. Keep up the good work folks. Always been a pleasure doing business with you.

We were on a road trip and stopped at this Walgreens to get snacks and for a potty break at around 9:00 pm went inside and no one welcomed us. Not that big of a deal... Everyone has their days, right? Well staff was completely rude. Looked at us like we shouldn't be in the store as if they were trying to close the store. Went to the bathrooms and they were locked to we went to the front of the store to get a key or whatever. And the lady said the bathrooms were closed for the night. Uhh okay I used to work at a Walgreens and I am pretty sure you are not aloud to close the bathrooms before the store closes. Unless there is a issue... I asked the lady why and she said because the are closed really rude. So we literally put all of our stuff down and just left. It was so uncalled for the lady in the front of the store at the cash register was cursing as we were walking in. It was ridiculous... So we walk out of the store irritated and see that is is 24 hours! I just want to know what kind of store that is 24 hours closes their bathrooms at 9 pm. The staff were just standing around like there was nothing for them to do. We went back in to talk to a shift lead or manager and the lady said there was no one.

This was the best service I ever had at a Walgreens. Megan was stocking and I could not find the 3 items I needed. She asked me if I needed help so happily. She then took me 2 my 3 items. She then told me options and was proud of her products. She was amazing. A true good American worker. Checkout was quick and easy. Even though the cashier was in training. The manager jumped in for seemless checkout when needed. It was a pleaser to shop here today!!

Be warned, if you plan on using the photo department:A) A dozen employees will walk by saying "I'll call someone" or "I'm still on my lunch" instead of handing you the photos sitting on the counter.B) The photos would come out better quality and more centered if a child drew them with crayons.C) The caliber of the employees hired here make fast food and gas station attendants look like college graduates.Just do the public a favor and close this store.