I visit this store frequently so I was really bummed by the way their store rep treated me today. I initially called the store for assistance with a photo order I was trying to put in online. When I wasn’t clear on the representative directive...
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I visit this store frequently so I was really bummed by the way their store rep treated me today. I initially called the store for assistance with a photo order I was trying to put in online. When I wasn’t clear on the representative directive I decided driving up to the store would be easier. 1st issue I stood at the front for about 2 mins looking for an associate to help me. When the lady saw me she didn’t give verbalize she would be there soon to help me, as she clearly took her time walking up the isle to the checkout/photo counter. As if I was bothering her. 2nd issue, when I started explaining what I was needing she proceeds to tell me they can’t do it. I replied with “ma’am I know you all can I have placed this type of photo order at this store before.” She then begins to blow under her breath. Because her attitude was so stank and rude I kindly said “it’s ok ma’am I’ll just go somewhere else!” As I’m walking towards the door she blasts out, in front of another customer, “you can do that, have a nice day!” When I pointed out how her tone was coming across as passive aggressive as I’m on the way out the store and not helpful to the situation, she replied with “ok ma’am have a blessed day!” Now to many this won’t seem to be problematic but as someone who values customer service I found her behavior to be passive aggressive, rude, inciting, and most of all uncalled for. Like you know you were rude and unhelpful. I have graciously bowed out and agreed to inconvenience myself by going to another store and she was still rung rude! Where has customer service gone? I asked for the manager to make her aware of my experience in her store, but I am also posting it here with the hopes that Walgreens leadership looks into this matter. There is a way to treat consumers visiting your store and that was NOT it!
84 Reviews on “Walgreens in Red Oak”
Ignorant and rude incompetency is all that is shown when I have to use this pharmacy