Fantastic record store, even more fantastic customer service. I recently bought some records from Vertical House that I thought were scratched (but they weren't) because my needle was broken. Before realizing my needle was broken, I contacted Vertical House about a refund and they didn't...
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Fantastic record store, even more fantastic customer service. I recently bought some records from Vertical House that I thought were scratched (but they weren't) because my needle was broken. Before realizing my needle was broken, I contacted Vertical House about a refund and they didn't hesitate. They invited me to send the records right back, and asked if I wanted a refund or replacements.
The plot thickens! I started looking into my turntable and noticed some issues, and the nice folks at Vertical House—from over 2,000 miles away 'cause I was back home in CA—helped me over the phone in trying to triage my turntable.
Long story short, the records they sold me were in great condition and I got a new needle. Vertical House went above and beyond with their customer service. Great down-to-earth people. Highly recommended.