Reviews (703) 659-0708 Call Direction Website Photos About
Call Direction Website Reviews

About

Verizon is a cell phone store in Manassas, VA.

Verizon Review Summary

The summary was generated by AI, based on reviews.

Pros

This Verizon store has a knowledgeable and friendly staff that is always willing to help with any questions or concerns. They have a wide selection of phones and accessories, and the store is well-organized and easy to navigate. The representatives are patient and take the time to explain complex technical information in a way that's easy to understand. They also offer competitive pricing and promotions, making it a great value for customers.

Cons

Some customers have reported long wait times, especially during peak hours or when dealing with complex issues. Additionally, some representatives may not be as knowledgeable about certain products or services, which can lead to frustration. A few customers have also reported issues with their bills or accounts, which can be difficult to resolve.

Review Rating Chart

Yelp: 3.5/5

Google Reviews: 4.1/5

Facebook Reviews: 4.3/5

Best Buy Reviews: 4.5/5

Trustpilot: 4.0/5

Initializing review summary...

Reviews & Ratings

Leave a Review
4.7
(306 Reviews)
5
4
3
2
1
[bip_review_summary]

Leave a Review

rating iconrating iconrating iconrating iconrating icon rating iconrating iconrating iconrating iconrating icon Select a rating
Overall
Drop files here

OR

Allowed file types: .jpg, .jpe, .jpeg, .gif, .png, .bmp, .ico
(You can upload 10 files)
Please drag & drop the files to rearrange the order
Ingrid Perez
Ingrid Perez -Google user
a week ago
The worst service I went to change and they gave me the offer I was looking for but they are supposed to only charge me the taxes of the devices and they charged me 40 dollars extra for each device and they told me that...Read More
Nadire Nijatborhan
Nadire Nijatborhan -Google user
4 months ago
I had an exceptional experience with Ahmed at the Verizon store in Bristow. He was incredibly friendly and went above and beyond to assist us. Ahmed spent hours patiently resolving our issue, helping us set up a new line, and getting us a new phone....Read More
Mahbooba Momand
Mahbooba Momand -Google user
4 months ago
Ahmed was very nice and helpful he update my device and transfer all the data to the new device. He was great and helpful.. I’ll come again for IPad ..
Kabeer Totakhil
Kabeer Totakhil -Google user
4 months ago
Thanks to Ahmad he was very helpful and efficient. He helped me out with my issue and solved the problem. I will be back soon for adding to new line to my account…
Kelsey McDowell
Kelsey McDowell -Google user
7 months ago
DO NOT GO HERE. **Update. It has been 10 days and this is still not resolved. It's utterly unbelievable that someone was able to mess up our account this bad. If you want reliable service- Go to the Sudley Road location. You might wait longer, but at...Read More
Link
Link -Google user
6 months ago
I went in asking about upgrade everything was fine. Got my answer I needed. Not when 30 mins of getting home I got a text saying thank you for upgrading iCloud. $10 per month. Ummmmm no. They literally changed something without me knowing. Thinking I...Read More
Becca Rose
Becca Rose -Google user
5 months ago
Don’t come here for any Verizon-related needs. They’ll tell you it’s not a corporate store and act like you’re an idiot for not knowing the difference. The worker was extremely rude and outright mean.
Aaron Leung
Aaron Leung -Google user
7 months ago
I'm not sure if it's a training or an individual thing, but I definitely got lied to my face about the nature of the fees they charged me when getting my phone. Was told the $40 setup fee (not, the $36 activation fee which I'm...Read More
Gillian Clissold
Gillian Clissold -Google user
6 months ago
Jalil Agha was absolutely wonderful in solving a tech problem for me. Efficient, courteous and technically competent. A credit to your company.
Tom Femino
Tom Femino -Google user
11 months ago
Customer service representative tried his best to be kind but manager from russell cellular ensured that he had no options to succeed. Had to wait over 2 hours before finally finding out they are unable to help fix my phone, nor willing to work...Read More

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments