Reviews (720) 961-4776 Call Direction Website Photos About
Call Direction Website Reviews

About

Verizon is a cell phone store in Thornton, CO.

Verizon Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

Leave a Review
4.3
(241 Reviews)
5
4
3
2
1
[bip_review_summary]

Leave a Review

rating iconrating iconrating iconrating iconrating icon rating iconrating iconrating iconrating iconrating icon Select a rating
Overall
Drop files here

OR

Allowed file types: .jpg, .jpe, .jpeg, .gif, .png, .bmp, .ico
(You can upload 10 files)
Please drag & drop the files to rearrange the order
Jaime-Lynn Thomas
Jaime-Lynn Thomas -Google user
10 months ago
Jesus was amazing! He explained everything and answered all of the questions that my dad had about all of our new phones and phone plans. He even had like three other customers waiting for him after we were done with our appointment but we didn’t...Read More
Evelyn Baltazar
Evelyn Baltazar -Google user
a year ago
Cameron was very good at his job he knew everything & was very knowledgeable about his work. He helped me get through process very quick & also explained everything that was important to me. Thanks Verizon & thanks Cameron!!
Mairi “Iszi” Hull
Mairi “Iszi” Hull -Google user
4 weeks ago
Bryon was kind, knowledgeable, and patient. I couldn't have gotten a better person to support me. Twice, I was able to solve a tricky account issue involving devices faster, smoother, and at less cost than I anticipated. I was very, very well served.
Linda F
Linda F -Google user
5 days ago
The staff were excellent Provided great service and very friendly Took the time to go through options and helped me reduce monthly costs Very much appreciate the staff at this location . Kudos are definitely deserved by all of the staff members
Javier Mijares
Javier Mijares -Google user
2 months ago
I lost my phone and walked in hoping to get some help. I was immediately greeted by a kind gentleman who allowed me to charge my laptop and connect to Wi-Fi so I could try to locate my iPhone. Flor was amazing—she got me set...Read More
Jeff Fincher
Jeff Fincher -Google user
3 months ago
Customer service is top of the line. Flor P. Is friendly and very thorough she is very knowledgeable of all the phones and systems. She is a very patient person. All around great customer service and knowledge.
Linda Davidson
Linda Davidson -Google user
5 months ago
I have been dealing with a voicemail technical glitch on my iPhone 16 for over two months and no one seemed to have a solution. Exasperated, after visiting 2 stores in Boulder and getting lost in the Verizon customer service labyrinth, I walked into...Read More
Jaime Garcia
Jaime Garcia -Google user
11 months ago
Wanted to say that I just visited the Verizon on 96 and Washington. They had the nicest manager and customer service I have ever experienced in my life. I went in there asking a question about bronco tickets to enter a contest. This guy had...Read More
Jeff Luebbert
Jeff Luebbert -Google user
6 months ago
Bishop did a great job of taking care of two phone swaps. He very nice and helpful young man. He deserves a raise.
Ruth Aponte
Ruth Aponte -Google user
5 months ago
Josephina was so helpful! Helped me get all set up on new devices and shared tips on how to get the best out of them.
Theresa Finley
Theresa Finley -Google user
4 months ago
The representative Flora was very nice and she knew what she was doing. I would go here again!
Max Dog
Max Dog -Google user
a month ago
Brett was super helpful and made my upgrade experience flawless
Cynthia Lothrop
Cynthia Lothrop -Google user
8 months ago
Jorge explained everything as he helped me. Had a new employee and worked on explaining things to her and had her doing things to help. They worked with me and my elderly mother,my only concern is the new employee needs to be alert to the...Read More
Alex Spivack
Alex Spivack -Google user
a year ago
I went here yesterday to switch service over to an old iPhone 11 that had been gifted to me as my last phone was dying, but Malcolm made my day by helping me get into a Google Pixel 8 Pro instead. He was honestly a...Read More
Sadie Pierson
Sadie Pierson -Google user
a year ago
Nicco Stacy was so professional, he took care of my needs as he trained his new associate Chloe. They both had Great customer service. I will definitely be back to purchase again
Julia Voll-Aguirre
Julia Voll-Aguirre -Google user
7 months ago
Great customer service and knowledge about promotions. They are all very friendly and helpful.
Thomas Rodriguez
Thomas Rodriguez -Google user
5 months ago
Jorge was very helpful and knowledgeable. Good job!
Amy Cruz
Amy Cruz -Google user
2 years ago
I went into the store after losing my phone, that I had 10 years of text, pics and phone#'s... devestated!!! Flor was the only rep working and did an amazing job of juggling and quickly taking care of all of the customers in the...Read More
Josh Neitzel
Josh Neitzel -Google user
3 years ago
The staff is incredibly attentive to detail and passionate about their service. Michael went out of his way to resolve my problem in a very timely matter. On my second visit, Amaiah finalized my order for a new device and made the process simple. Much...Read More
Curtis Garrett
Curtis Garrett -Google user
2 years ago
Flo did an incredible job. She was very respectful and patient with challenging customers. Verizon needs to provide the training and tools to communicate with customers who are deaf. I would think Verizon would have the resources to do so. Several of us had to...Read More
Brian Larson
Brian Larson -Google user
4 years ago
Mike was extremely helpful. I walked in looking for a solution for me to attain more storage and Mike presented a solution for me to resolve my phone storage issue without any BS of trying to make me buy some latest and greatest phone like...Read More
Jason Salazar
Jason Salazar -Google user
4 years ago
This store is hands down the best in the area! I have visited multiple stores (latest being 92nd and Sheridan) and often I find the reps be uninterested in helping or seem out out by questions. I understand people are stressed so I’m …
Alexa Jekich
Alexa Jekich -Google user
5 years ago
Michael (Vaughn) was fantastic, knowledgeable, courteous, friendly, and easy to chat with. I was trying to decide between two different phones and Michael was able to answer all of my questions. When it came to converting all of my...Read More
Lillian
Lillian -Google user
3 years ago
The customer service here is phenomenal. Michael helped me switch from T-Mobile to Verizon and answered any questions I had regarding the plans and services. Not only did he help me switch carriers, but he helped fix a major issue I had …
Tasia Schrawyer
Tasia Schrawyer -Google user
5 years ago
Im sorry this review is a little late , but it definitely is well deserved! My sister and I were going through tough times and long story short needed new phones on a new service! Quin I believe was his name was more then willing...Read More
Alexander Ponton
Alexander Ponton -Google user
4 years ago
Not going to lie. The best customer service I have had in a long time! Never was pressured, listened to everything i have to say. Was very explicit to detail to what I was needing and looking...Read More
Casey Walker
Casey Walker -Google user
4 years ago
Justin was amazing. Very helpful. And he answered every question truthful with the utmost knowledge. I would definitely recommend any and all that have doubts to speak with him. I came from T-Mobile where I was a 15 year customer. Great attitude and very friendly.
Joshua
Joshua -Google user
5 years ago
Michael at the store in Thornton was great! I literally would recommend him to anyone and I am thankful for my purchase and his assistance today! He was very knowledgeable and I made a new friend!
tristan albright
tristan albright -Google user
5 years ago
Quinn was extremely helpful in helping me decide on the right phone for my new career path and helped me pick the best plan for me and my wife as well. Quinn really made the experience pleasant and smooth going. Couldn't have asked for a...Read More
Matt Singleton
Matt Singleton -Google user
3 years ago
The staff was very friendly, and knowledgeable. It took quite some time to setup my new phone, but they kept me engaged, taught me about a few products and accessories, and it turned out to be a pretty good time.

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly

Recycling

check icon Electronics

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly