I have been totally frustrated with Verizon support over the last two days. I took a chance today and drove to the Verizon store at Peoria Crossing. What a difference helpful employees can make. I had been trying, for hours, to set...
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I have been totally frustrated with Verizon support over the last two days. I took a chance today and drove to the Verizon store at Peoria Crossing. What a difference helpful employees can make. I had been trying, for hours, to set up an appointment on the Verizon website. I wanted assistance in setting up my new phone, but I was having no success in setting up an appointment. The gentleman at the door was outstanding. He set up an appointment for me. When I explained what I needed, he told me that they wouldn't be able to help me because of Covid-19 restrictions; they are not allowed to touch customer phones. Instead, he provided me with understandable, written instructions on how to back up my current phone, and get my new phone activated. Since my current phone is very old, I didn't know if I would be able to open the required App. Another very helpful agent assured me that, if I couldn't install the cloud backup App, I could still get my new phone activated, but I would lose the data in my old phone. Why wasn't this information on the Verizon website?? Why didn't the CHAT agents know this? I understand these are difficult times, and that there are limited people available to help, but this simple explanation, along with understandable information was all that was needed. Kudos to the agents at Peoria Crossing. I believe, with the information they provided, I will be able to get my new phone set up on my own.