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Call Direction Website Reviews

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Verizon is a cell phone store in Folsom, CA.

Verizon Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.5
(158 Reviews)
5
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1
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Charlotte Lagaret
Charlotte Lagaret -Google user
a year ago
Store Manager Shil and the other associates.....Aleck and Johnny were great!
shayan paziraie
shayan paziraie -Google user
3 months ago
I first went to one of the Verizon corporate stores with an issue regarding my device trade-in. Unfortunately I didn’t have a good experience with their customer service, they told me there was nothing they could do. They basically brushed me off and told me...Read More
Yevgen Zhuravlev
Yevgen Zhuravlev -Google user
4 months ago
I have not upgraded my phone for over 4 years ( had no time , truck driver ). Came in to the store with my cousin to help me out since he is somehow more knowledgeable in phones and staff. We walked in the store and...Read More
Jazmyne Jackson
Jazmyne Jackson -Google user
4 months ago
Teresa was absolutely amazing and truly goes above and beyond for her customers. She is dedicated to her work and ensure to explain everything to her customers. She is an honest saleswoman that makes me feel comfortable with the purchases I’m making. I highly recommend...Read More
Dina Collins
Dina Collins -Google user
6 months ago
Stephanie G helped me and went above and beyond. She was super knowledgeable and friendly and just made it a wonderful experience. It took a while, which made her have to get off work later, but she had a really positive attitude about it. I...Read More
Angela Carruthers
Angela Carruthers -Google user
5 months ago
Stephanie was very helpful, personable, and a great person to have available when it came to switching carriers, setting up a new account, and new phone. Highly recommend seeking her out at the Folsom Verizon location next to Lowe’s.
Rick Wheeler
Rick Wheeler -Google user
a month ago
Very professional, very courteous, very knowledgeable quick service, would highly recommend them
gingerhaired
gingerhaired -Google user
2 months ago
Staff is so friendly and helpful here!!! Brandy and one more lady I guess in her 60th are the best
Kathleen Arceo
Kathleen Arceo -Google user
a year ago
On Saturday I brought my mother in to set up her phone. I made an appointment and was greeted by a young lady. After a less than pleasant exchange, the young man came over to help us. I have been with Verizon over 20 years...Read More
Bonnie Thompson
Bonnie Thompson -Google user
11 months ago
My husband & I each updated our phones..& were so grateful w/the attention & professionalism of the Staff--especially Michael! And we were happy w/the great deals we got on our new phones! Thank you for making our experience so positive!!
Melissa Paden
Melissa Paden -Google user
a year ago
I had a wonderful experience at this store. Johnny went above and beyond while assisting me. He was very professional, thoroughly explained everything and answered all of my numerous questions. I will be recommending him to my friends and family.
Navid Rezaei, MBA
Navid Rezaei, MBA -Google user
Edited a year ago
2/9 - UPDATE: Change my review to a 5 star since I was contacted by customer service and all my issues was resolved. I can't believe this company did this. I'm lost for words. You can read my issues below, but at the end they...Read More
Ishy_Pishy
Ishy_Pishy -Google user
3 years ago
Ben is an awesome person and deserves a RAISE for doing what he does! Although the wait time was insane for me to get everything handled (11:30am- 3:30 pm) Ben made it enjoyable. He also shouldn’t be the only one in the store. Poor kid was doing...Read More
Taylor Kenner
Taylor Kenner -Google user
4 years ago
5 stars for the excellent customer service! Chris was able to set me up with my new iPhone very fast and made the process pleasant, easy, and smooth. He was very knowledgeable about the product and assured he would be able to answer any questions...Read More
Sandy Fultz
Sandy Fultz -Google user
2 years ago
Dillon helped me through the whole process of exchanging my current phone to my new phone. He helped with every step of the way from the phone to accessories . His knowledge was awesome and I appreciated his help. I was in and out of...Read More
Julie Whittaker
Julie Whittaker -Google user
2 years ago
I recently went into this Verizon store because my phone was no longer working and I needed a new one right away. Ben walked me through all of my options and got me a great deal on my trade-in. He was super friendly and knowledgeable...Read More
Jazmyn Hopkins
Jazmyn Hopkins -Google user
a year ago
Conner was amazing went above and beyond to help me out when upgrading my phone! Was informative and quick! Will definitely be the Verizon I go to from now on! Thank you Conner!
Heather
Heather -Google user
2 years ago
I went in to the store to do an upgrade on my business phone and my personal phone. I was greeted by Phylicia. She was SO helpful! I had to run to an appointment so I left my phones with her and came back two...Read More
Tony Sparks
Tony Sparks -Google user
5 years ago
Madison was extremely helpful and patient. We arrived with a problem phone that would not charge properly. She and the very helpful manager looked and options and suggested a new phone, rather than just getting a new problem with an insurance rebuilt phone...Read More
Molly Hartley
Molly Hartley -Google user
3 years ago
Went in to pay off my phone. The lady at the desk was by herself, but totally calm and collected with a few people in the building. She was helpful and friendly. Plus we had the same text tone which was a funny thing to...Read More

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly

Planning

check icon Quick visit

Recycling

check icon Electronics

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly